What are the responsibilities and job description for the RTLS Support Analyst position at Kaizen Technologies?
Job Title: RTLS Support Analyst
Location: Memphis, Tennessee (Day 1 Onsite)
Job Type: 6 Months Contract
Job Summary
We are seeking a detail-oriented and technically skilled RTLS (Real-Time Location Systems) Support Analyst to join our team. The ideal candidate will be responsible for monitoring, maintaining, and troubleshooting RTLS infrastructure to ensure accurate tracking and system reliability. This role involves working closely with IT, operations, and end users to support location-based solutions.
Key Responsibilities
- Monitor RTLS systems and ensure continuous uptime and performance
- Troubleshoot hardware and software issues related to RTLS (tags, sensors, anchors, servers)
- Provide technical support and resolve user-reported incidents
- Perform system configuration, calibration, and testing
- Analyze location data and generate reports as required
- Coordinate with vendors for issue resolution and upgrades
- Maintain documentation of system configurations, processes, and troubleshooting steps
- Assist in deployment and integration of RTLS solutions across facilities
- Ensure compliance with security and operational standards
Required Skills & Qualifications
- Bachelor’s degree in IT, Electronics, Computer Science, or related field
- Basic understanding of networking concepts (TCP/IP, Wi-Fi, Bluetooth, RFID, UWB)
- Familiarity with RTLS technologies and IoT systems (preferred)
- Strong troubleshooting and analytical skills
- Experience with ticketing tools and support processes
- Good communication and problem-solving abilities
- Ability to work in shifts or on-call support if required
Preferred Qualifications
- Experience with RTLS platforms (e.g., Zebra, Cisco Spaces, Stanley Healthcare, etc.)
- Knowledge of databases and basic SQL
- Understanding of healthcare, manufacturing, or logistics environments (if applicable)