Patient Care Coordinator / Front Desk Coordinator

This Isn’t Just a Front Desk Job. It’s a Critical Role in Patient Care, Practice Flow, and Helping People Feel Welcomed and Supported.

Whether a patient is calling for the first time, scheduling their next visit, or walking through the door for treatment, you’re often the first person they interact with.

At Kaizen Health and Wellness in Urbandale, that first impression matters.

We’re looking for a Patient Care Coordinator / Front Desk Coordinator who brings warmth, organization, and great customer service to every interaction.

You do not need previous healthcare experience to be successful in this role. If you are dependable, comfortable communicating with people, willing to learn, and enjoy keeping things organized, we can teach you the systems and processes you need to know.

This is a full-time, Monday through Friday position with an established physical therapy practice that is continuing to grow.

Why This Role Matters

You’ll help create a smooth experience from the moment someone contacts Kaizen through each visit that follows.

Patients may be dealing with pain, an injury, or uncertainty about what comes next. Your ability to communicate clearly, stay organized, and make people feel comfortable can make a real difference in their experience.

You’ll also help keep the clinic moving behind the scenes by managing schedules, following up with prospective patients, maintaining accurate information, and communicating with the rest of the team.

If you enjoy helping people, solving small problems throughout the day, and being the person others can count on to keep things organized, you could be a great fit here.

What You’ll Do

Patient Scheduling & Lead Follow-Up

• Answer incoming calls and respond to patient questions with professionalism and warmth.
• Schedule new patient evaluations and follow-up appointments.
• Follow up with prospective patients by phone and email.
• Help convert inquiries and leads into scheduled appointments.
• Maintain an organized schedule that supports both patients and the clinical team.
• Assist with rescheduling and follow-up when appointments change.

Patient Check-In & Check-Out

• Welcome patients when they arrive and help create a positive first impression.
• Check patients in and out efficiently.
• Help patients understand what they need to do next.
• Provide friendly, attentive customer service throughout each interaction.

Front Office & Administrative Support

• Enter and update patient information accurately.
• Maintain organized electronic records and clinic information.
• Support day-to-day front office operations.
• Communicate scheduling updates and patient needs with the clinical team.
• Help keep the front desk organized and running smoothly.

Customer Service & Communication

• Make patients feel heard, welcomed, and supported.
• Communicate confidently and professionally by phone, email, and in person.
• Answer questions or help connect patients with the right team member.
• Follow up consistently so potential patients do not fall through the cracks.

You’re a Great Fit If You:

• Have strong customer service and communication skills.
• Enjoy talking with people and helping them feel comfortable.
• Are organized and able to manage several priorities throughout the day.
• Are comfortable speaking with patients by phone and following up by email.
• Can learn new systems and processes quickly.
• Pay attention to details when entering information and managing schedules.
• Are dependable, positive, and willing to help wherever needed.
• Enjoy being part of a team where your work directly affects the patient experience.

Healthcare or medical front office experience is a plus, but it is not required.

We are open to entry-level candidates who have the right attitude, communication skills, and willingness to learn.

What’s In It for You

Pay: $16-$18 per hour

Schedule: Full-time, Monday-Friday, 9:30 AM-6:00 PM

Work Setting: On-site in Urbandale, Iowa

Benefits Include:

• 401(k)
• 401(k) matching
• Paid time off
• Profit sharing
• Employee discounts
• Training and development
• Company parties and team activities
• Opportunities to learn and grow as the practice continues to expand

Why Join Kaizen Health and Wellness?

Kaizen Health and Wellness is a growing physical therapy practice focused on helping people move better, feel better, and return to the activities they love.

Our Urbandale clinic has built a strong reputation in the community through personalized care, great service, and a team committed to helping patients reach their goals.

As our practice grows, we’re looking for someone who wants to become an important part of that patient experience.

This is a great opportunity for someone who wants to build experience in healthcare, customer service, patient communication, and front office operations while working with a supportive team.

We’re scheduling interviews now and moving quickly.

If you want a role where your organization matters, your communication makes a difference, and patients notice the way you treat them:

Apply today and let’s talk.

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Opportunities for advancement
• Paid time off

Application Question(s):

• How many years of customer service, receptionist, administrative, or front desk experience do you have?
• Are you available to work full-time Monday-Friday from 9:30 AM-6:00 PM in Urbandale, Iowa?
• Are you comfortable communicating with patients and prospective patients by phone, email, and in person?
• Are you comfortable following up with patient leads and helping convert inquiries into scheduled appointments?
• Are you willing to complete training on our scheduling, patient communication, and lead-conversion processes?

Work Location: In person

Salary : $16 - $18