What are the responsibilities and job description for the Patient Coordinator – Dental Front Desk | Full-Time position at Dentistry At Somerset in Ames, Iowa?
Start your career in dentistry with a team that helps you grow.
Dentistry At Somerset is seeking a friendly, dependable Patient Coordinator to join our front desk team. This is an entry-level opportunity with training provided—no dental or healthcare experience is required.
We’re a family-owned private dental practice that values integrity, positivity, generosity, collaboration, and growth. If you enjoy helping people, keeping details organized, and contributing to a team, we’d love to meet you.
What you’ll do
As a Patient Coordinator, you’ll help patients feel welcome, informed, and cared for. With training and support, you’ll learn to:
- Welcome patients and assist with check-in, check-out, forms, and updated patient information.
- Schedule appointments and coordinate with our clinical team to keep the day running smoothly.
- Respond to patient messages and help patients with questions and next steps.
- Gather new-patient information, request previous dental records, and verify insurance eligibility and benefits.
- Contact patients to confirm appointments, schedule overdue care or recommended treatment, and fill schedule openings.
- Process payments and explain available financing options.
- Assist with insurance claims, billing follow-up, patient accounts, and daily payment reconciliation.
- Recognize urgent patient concerns and promptly involve the appropriate clinical team member.
- Coordinate specialist referrals and prepare patient reminder and referral-marketing mailings.
- Maintain accurate patient records and protect confidential information.
- Keep the front desk and reception area welcoming and organized.
What you’ll bring
- A friendly, professional approach and a genuine interest in helping people.
- Strong communication and listening skills.
- Attention to detail and the ability to stay organized in a busy environment.
- Dependability, a positive attitude, and willingness to learn.
- Comfort using computers and learning new software.
- A collaborative mindset and readiness to support your teammates.
Previous experience in customer service, hospitality, retail, or administrative work is a plus. Dental or healthcare experience is welcome but not required.
What we offer
- Starting at $17 per hour and goal-based bonus opportunities.
- Full-time employment at 40 hours per week.
- Training and ongoing professional and personal development.
- Two weeks of paid vacation and six paid holidays.
- 401(k) with company match.
- FLEX benefits for eligible childcare and medical expenses.
- $10,000 life insurance coverage; group health insurance plans available.
- Free Ames Fitness Centers membership.
- Free dental care for you and your immediate family.
Ready to join our team?
Submit your resume and cover letter through Indeed. We’d love to hear what interests you about helping patients and building your career with Dentistry At Somerset.
Company Overview
Dentistry At Somerset is a well-established dental practice dedicated to providing high-quality, comprehensive dental care to the Ames community. With a focus on patient-centered service and continuous growth, the practice offers a wide range of general and specialty dental services in a modern, welcoming environment.
Pay: From $17.00 per hour
Expected hours: 40.0 per week
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Free parking
- Gym membership
- Life insurance
- Opportunities for advancement
- Paid time off
- Uniform allowance
Work Location: In person
Salary : $17