What are the responsibilities and job description for the Pet Resort Guest Service Representative position at K9 Resorts Luxury Pet Hotel?
Benefits:
The Customer Service Representative is responsible for providing every client with a “wow experience”. As a CSR, you are the face of the company. The CSR’s purpose is to make every person and dog that walks in feel comfortable, confident, and like a VIP. They are also entrusted to ensure the mission and values are protected and upheld.
Essential Job Functions:
Job Requirements:
Expected hours: 40 per week
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to K9 Resorts Corporate.
- Employee discounts
- Flexible schedule
- Free food & snacks
- Free uniforms
The Customer Service Representative is responsible for providing every client with a “wow experience”. As a CSR, you are the face of the company. The CSR’s purpose is to make every person and dog that walks in feel comfortable, confident, and like a VIP. They are also entrusted to ensure the mission and values are protected and upheld.
Essential Job Functions:
- Fluent in Microsoft Office and well-versed in computer usage
- Willing/able to learn new computer programs easily
- Very customer service-oriented
- Able to use down time effectively
- Greets all customers coming into the building
- Performs Check In/Check Out and reservation procedures in the POS system
- Accepts payment from customers
- Takes custody of pets and makes sure they are properly placed in the building
- Answers telephone inquiries
- Works closely with owner in charge to handle small office tasks
- Provides tours of the facility to potential customers when necessary
- Responsible for feeding and medicating of all dogs
- Provides personal playtimes for dogs when such a service is requested
- Takes dogs outside for elimination breaks
- Performs body checks on to search for pre-existing conditions and/or injuries
- Has the ability to perform the following tasks at the request of the General Manager/Owner
- Sanitation of all boarding and daycare accommodations
- Monitoring Daycare
- Bathing
Job Requirements:
- Must complete K9 Resorts Certification Program for a Customer Service Representative
- Customer service-oriented
- Minimum 18 years of age
- High School diploma or equivalent
- Previous experience is preferred but not required
- Some weekend and holiday hours are required
- Computer skills including knowledge of Microsoft Windows.
- Proficient written and spoken communication skills.
- Must be able to communicate with all types of people, remain calm, mediate and problem solve
- Must be of moral and ethical character
- High level of emotional intelligence
- Salesmanship personality and comfort
- Ability to multitask
- Strong ability to adapt to change and support company directives
- A Can-Do - It is my job attitude
- Outgoing, positive, enthusiastic personality
- Must demonstrate a love for dogs
- Well-organized and efficient
Expected hours: 40 per week
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to K9 Resorts Corporate.
