What are the responsibilities and job description for the Customer Service Representative position at K9 Resorts Luxury Pet Hotel?
Company Description
K9 Resorts Luxury Pet Hotel is an award-winning leader in providing premium dog daycare and boarding services. With over 170 locations open or in development across the United States, K9 Resorts is expanding its footprint through a network of top-quality franchisees. The company differentiates itself with a premium product and pricing strategy, delivering an unparalleled experience for pets and their owners. K9 Resorts is dedicated to offering exceptional care and comfort for every pet guest in an upscale and safe environment.
Role Description
K9 Resorts is seeking a dedicated and customer-focused individual to join our team as a full-time Customer Service Representative at our Norwalk, CT location. In this on-site role, you will be responsible for delivering exceptional guest experiences by addressing inquiries, assisting clients with reservations, and ensuring customer satisfaction. You will be the primary point of contact for pet parents, ensuring their needs are met with professionalism and a commitment to excellence. Administrative tasks and support may also form part of your responsibilities.
Qualifications
- Proficiency in Customer Service and Customer Support to assist clients effectively and address their inquiries.
- Ability to ensure Customer Satisfaction and create positive Customer Experiences through problem-solving and active communication.
- Strong interpersonal and communication skills, including the ability to engage warmly with customers and team members.
- Organizational and multitasking skills to manage reservations and administrative tasks efficiently.
- Previous experience in hospitality or pet care services is a plus but not required.
- High school diploma or equivalent; additional certifications in customer service or related fields are advantageous.