What are the responsibilities and job description for the Customer Service Representative position at North Mill Equipment Fi?
Customer Service Representative - $40,000 - $55,000 / Annually – hybrid NJ, CT
Financial Leasing Company
Job Summary
The Customer Service Representative serves as a primary point of contact for our leasing customers, delivering timely, professional support related to accounts, contracts, and service inquiries. This role is essential in ensuring a positive customer experience while supporting internal teams in a fast‑paced financial services environment.
Key Responsibilities
- Respond to customer inquiries via phone, email, and text regarding lease accounts, payments, and general service requests
- Address customer questions and concerns promptly; escalate complex issues to the appropriate internal team or specialist as needed
- Ensure accurate and timely resolution of customer issues while maintaining high service standards
- Maintain detailed records of customer interactions, inquiries, and resolutions within internal systems
- Assist with the administration and support of customer‑facing online portals
- Collaborate with internal departments to support customer needs and account servicing
- Perform additional duties as assigned to support customer service and operations teams
Required Skills & Abilities
- Strong verbal and written communication skills with an emphasis on active listening
- Customer‑focused mindset with the ability to resolve concerns professionally and efficiently
- Proficiency in Microsoft Excel and general computer applications; ability to learn new systems quickly
- Strong attention to detail and organizational skills
- Ability to manage multiple tasks in a fast‑paced, service‑oriented environment
Education & Experience
- High School Diploma
- 1-5 years of experience in a related field
- Prior experience in leasing, finance, or financial services strongly preferred
Salary : $40,000 - $55,000