What are the responsibilities and job description for the Customer Service Representative position at K2 Ascend?
Customer Service Representative (CSR)
Location: Durand, MI
Pay Rate: $16.00/hour
Schedule: First Shift | 8:00 AM – 5:00 PM
Job Type: Full-Time
About the Opportunity
We are seeking a reliable, customer-focused Customer Service Representative (CSR) to join a team in Durand, MI. This position involves assisting customers over the phone, through email, and in person while ensuring questions, concerns, and shipping-related issues are handled professionally and efficiently.
The ideal candidate is organized, dependable, and comfortable managing multiple customer interactions throughout the day. A key part of this position involves processing claims for packages lost in transit, maintaining accurate records, and following up to ensure customer issues are resolved.
What You'll Do
- Answer incoming phone calls and respond to customer emails promptly and professionally
- Greet and assist walk-in customers with questions, concerns, and service needs
- Process claims for packages lost in transit, including gathering information and completing required documentation
- Follow up with shipping carriers and internal team members regarding claims and customer inquiries
- Maintain accurate records of customer interactions, claims, and resolutions
- Provide customers with updates and ensure issues are addressed in a timely manner
- Escalate complex issues to the appropriate team members when necessary
- Manage multiple customer requests while maintaining accuracy and professionalism
- Deliver a positive customer experience while following company policies and procedures
What You Bring
- Previous customer service experience preferred
- Experience in shipping, logistics, package tracking, or claims processing is a plus
- Strong verbal and written communication skills
- Comfortable assisting customers over the phone, through email, and in person
- Basic computer skills, including email, data entry, and Microsoft Office or similar programs
- Strong organizational skills and attention to detail
- Ability to multitask and prioritize customer inquiries effectively
- Professional, patient, and solution-oriented attitude
- Ability to remain calm and professional when handling customer complaints or difficult situations
- Familiarity with CRM or customer service ticketing systems is a plus
- Dependable and able to consistently work the scheduled first-shift hours
What's Offered
- Pay: $16.00 per hour
- Schedule: First Shift, 8:00 AM – 5:00 PM
- Full-time opportunity
- Customer-facing position with a variety of daily responsibilities
Salary : $16