What are the responsibilities and job description for the ServiceNow Engineer position at K&K Global Talent Solutions?
Job Title - ServiceNow Engineer
Experience - 3 years
Location - Milford, OH
Hire Type - Fulltime (Onsite)
Experience - 3 years
Location - Milford, OH
Hire Type - Fulltime (Onsite)
Experience: Any IT / SaaS experience
Certification: ServiceNow Certified System Administrator (CSA) – Mandatory
Key Responsibilities
Platform Support & Administration
- Assist in day‑to‑day administration of the ServiceNow platform, following TCS and ITIL best practices.
- Support user and group management, role assignments, and access controls.
- Help maintain platform hygiene including basic configuration updates, scheduled job checks, and module validations
- Provide Level 1.5/Level 2 support for ServiceNow-related incidents, service requests, and enhancements.
- Troubleshoot issues related to forms, UI policies, client scripts, workflows, and catalog items under senior team guidance.
- Work with development and functional teams to test new releases, patches, and configurations.
- Support configuration of ServiceNow modules such as Incident, Change, Problem, Knowledge, Service Catalog, and CMDB.
- Assist in preparing update sets and documentation for changes.
- Create and maintain basic reports, dashboards, and lists used by IT and business teams.
- Assist in CMDB data updates and attribute maintenance.
- Participate in Agile/Scrum ceremonies as required.
- Follow defined processes for incident, request, and change management.
- Ensure compliance with quality standards, documentation guidelines, and audit requirements.