What are the responsibilities and job description for the Parts Advisor position at K C Nielsen Ltd?
Parts Counter Salesperson.doc
Position Specifics
Department: Parts
Reports to: Parts Manager / Store Manager
Purpose
Performs a variety of in-store customer service, marketing, promoting, advertising, and stocking duties related to the receiving, sale, and delivery of parts and accessories.
Responsibilities
- Providing excellent customer service to service department, counter & phone customers
- Provides recommendation for sales of additional related or needed parts or accessories
- Timely and accurate processing of all in-store orders; completes orders by communicating with customers on pick-up or delivery status
- Locating and obtaining merchandise for customers, whether in-stock, out-of-stock or non-stocked merchandise
- Supplies Service Technicians with parts
- Maintains inventory integrity by verifying receipting-in of shipments and assisting with placing parts orders in their proper inventory locations; assisting in cycle counts; following up on inventory discrepancies and expediting issues by reporting to Supervisor
- Assists with preparing and maintaining professional showroom image and merchandise displays
- Assists in keeping parts department clean and orderly
- Participates in all job-related training and development
- Routinely lifts items weighing up to 75 lbs.
- Ability to work extended hours and weekends
- Other jobs assigned by management
Experience, Education, Skills and Knowledge:
- High School diploma or equivalent experience
- 1 year of experience in Parts Department operations preferred
- Experience connecting with customers, maintain professional image, establish rapport
- Demonstrated basic understanding of the selling processes
- Demonstrated ability to manage multiple projects simultaneously with a degree of independence
- Experience using standard desktop load applications such as Microsoft Office and internet applications