What are the responsibilities and job description for the Service Technician position at K C Nielsen Ltd?
Position Specifics
Department: Service
Reports to: Service Manager / Store Manager
Purpose
Performs diagnostics, service repairs, and maintenance work on customer and/or dealer-owned agricultural equipment/outdoor power equipment.
Responsibilities
- Performs diagnostics and repairs on agricultural equipment and technology
- Participates in all job-related training and development.
- Conducts or supports customer clinics
- Performs diagnostics and repairs in the field as required
- Accountable for billable time and assigned work orders
- Responsible for complete and thorough documentation of diagnostics and repairs performed on work orders and on time submittal of information
- Operates and maintains vehicles, tools, and equipment required to perform job responsibilities
- Maintains a clean work area and performs work in a neat and orderly fashion
- Follows all safety rules and regulations in performing work assignments
- Maintains current knowledge of John Deere and competitive products
- Other tasks assigned by management
Experience, Education, Skills and Knowledge:
- Experience performing service repairs; demonstrated experience consistently meeting performance metrics preferred
- Experience performing repairs and maintenance using special tools and equipment following Technical Manual procedures on machines of the Technician’s specialty
- Experience with the mechanical, electrical, and hydraulic systems used in off road, construction, lawn, or heavy equipment
- Experience operating vehicles, tools, and equipment for diagnostic purposes
- Experience with basic computer functions; experience using Service ADVISOR™, or other computer based diagnostic repair tools preferred
- Experience working cooperatively in a team environment
- Experience communicating effectively verbally and in writing
- Must have an adequate toolset to perform job responsibilities
- Physical demands including lifting up to 75 lbs., walking, standing, and sitting.
- High School Diploma, GED, or equivalent experience required; Associates degree preferred
- Valid driver’s license required; CDL (Commercial Driver’s License) preferred