What are the responsibilities and job description for the DISPATCHER (AM) position at JW LOGISTICS OPERATIONS LLC?
Position Overview: Primarily responsible for executing the dispatch process that supports Operations. Provides exceptional customer service to customers and drivers.
Hours: Position requires an early morning start; work hours may vary based on business and operational needs.
Responsibilities:
- Provides excellent customer service to both internal and external customers.
- Responsible for carrier sourcing and development.
- Regularly and accurately dispatches customer-controlled freight.
- Responsible for verifying carriers are approved and meet all internal/external requirements.
- Optimize routing to be cost effective
- Acts as liaison for solving driver and carrier issues.
- Responsible for maintaining carrier and customer base.
- Performs other incidental and related duties as required.
Experience Requirements:
2 years’ transportation and third-party dispatch experience.
1-2 years’ warehouse experience or truck driving experience.
2 years’ dispatching experience
Essential Skills/Experience |
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Strong experience with Microsoft Office |
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Communication with team to demonstrate & set expectations. Be supportive with the team and operations |
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Professional attitude & work ethic with direct reports |
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Proven ability to prioritize and multi-task |
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Strong work ethic |
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Handling customers & their needs with care in timely and professional manner |
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Good time management skills |
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Flexible fast paced worker willing to work in a changing environment. |
Working Conditions:
- Fast-paced environment.
- May be required to work either 2nd or 3rd shifts.
- Requires normal vision (corrected) both close and distant.
- Requires normal hearing levels (corrected).
- Requires working at a desk to use a phone and computer for extended periods of time. Requires sitting, bending.
- Uses office equipment and machinery effectively.
- Requires normal finger dexterity for keyboarding.
- Works effectively with frequent interruptions.
- Lifting requirements of 50 lbs. occasionally.
- Minimal travel <10%.
Salary : $18 - $22