What are the responsibilities and job description for the BUSINESS CENTER MANAGER position at JW LOGISTICS OPERATIONS LLC?
Education / Licensing Requirements:
High School Diploma or equivalent. Associate’s Degree preferred.
Experience Requirements:
4 years’ distribution/logistics experience required.
Position Overview:
- Oversees the entire distribution center operations, including financial responsibilities, business growth and administration. Responsible for the distribution center workforce.
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Positions reporting to this position: Warehouse Specialist.
Responsibilities:
- Responsible for the existing account base of the center, particularly in the area of major accounts.
- Responsible for establishing and maintaining exemplary service levels within the operation. (KPI, Customer Service and reporting business results.
- Manages operation expenditures to the current budget.
- Ensures current business model is managed and optimized to compete in the marketplace.
- Timely completes all reporting requirements and ensures they are received by the corporate office.
- Create day-to-day budgets on labor and hours. Communicate these labor goals effectively with the Operations Manager & Logistics Supervisor.
- Effectively Manage P&L to accommodate the location’s budget regarding, labor, hours, & warehouse utilization of space.
- Manage changes with temp labor and find cost effective labor to support budget goals and operational needs.
- Establish goals and hold the team accountable for team metrics, KPI’s, and performance.
- Correspond with internal team to support carrier settlements, business results, and growth of the business.
- Foster a supportive environment that is cohesive with JW Logistics 7 C’s of Culture
- Hold monthly or quarterly meetings with team to communicate goals and expectations
- Foster employee engagement by supporting employees through onboarding, offboarding, performance improvement, and employee recognition
Essential Skills/Experience |
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Experience of transactional or dedicated transportation models |
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Demonstrated account management ability |
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Communication with team to demonstrate and set expectations to support the team and operations |
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Proactive communication with customers and direct reports |
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Professional attitude & work ethic with direct reports |
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Strong work ethic |
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Timely and accurately handling customer needs with care |
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Good time management skills |
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Flexible, willing to work in a changing environment. |
Characteristics |
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Self-directed and self-motivated |
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Sense of urgency |
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Change management |
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Strong interpersonal skills |
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Organized, detail oriented |
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Ethical; respects confidentiality; trustworthy |
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Displays “whatever it takes” attitude |
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Creative and innovative |
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Displays a high degree of competency |
Working Conditions:
- Fast-paced environment.
- May be required to work various shifts.
- Requires normal vision (corrected) both close and distant.
- Requires normal hearing levels (corrected).
- Uses office equipment and machinery effectively.
- Requires normal finger dexterity for keyboarding.
- Works effectively with frequent interruptions.
- Lifting requirements of 50 lbs. occasionally.
- Minimal travel <30%.
- both verbal and written communication with internal and external partners.
Organizational Relationships:
Reports to Area Manager.
Salary : $68 - $75