Workforce Support Technician

Our client is seeking a Workforce Support Technician to deliver high-quality IT support both onsite and remotely. This role is ideal for a customer-focused professional who thrives in a fast-paced environment and enjoys solving technical challenges across a diverse user base.

As a key member of the support team, you will provide frontline technical assistance and ensure a seamless end-user experience across the organization.

• Deliver onsite IT support through a walk-up Tech Bar
• Provide remote support using tools such as Bomgar, Zoom, or similar platforms
• Manage and resolve incidents/requests via ServiceNow, ensuring timely updates and documentation
• Troubleshoot issues using tools such as Okta Admin, Active Directory, Intune, and Zoom
• Escalate complex issues to Tier 2 and Tier 3 teams and follow through to resolution
• Support Windows, macOS, iOS, and Android operating systems
• Assist with setup and teardown of IT equipment (desktops, laptops, peripherals)
• Provide support for Apple and Dell devices
• Assist with printing and multifunction printer (MFP) setup and troubleshooting
• Stay current on IT updates by reviewing knowledge base articles and internal communications
• Contribute to global IT projects and service rollouts
• Handle additional responsibilities as assigned

Required Skills & Experience

• Strong customer service and interpersonal skills
• Ability to troubleshoot and manage complex technical issues
• Demonstrated initiative and resourcefulness in problem-solving
• Experience working in a fast-paced environment, managing multiple priorities and deadlines
• Bachelor’s degree (preferred, not required)
• Experience with Atlassian tools (Jira, Confluence) is a plus

If you’re passionate about delivering exceptional IT support and enjoy working directly with end users, we’d love to connect with you!

JustinBradley is an EO employer – Veterans/Disabled and other protected categories