IT Services & Support Manager

Description

Job Title: IT Services & Support Manager

Location: Hybrid, Orem, UT
Reports To: CFO
Full-Time Exempt: $85,000 – $120,000 (based on experience)

Company Overview

At Just Ingredients – a health and wellness e-commerce company – we believe that nourishing your body with real ingredients is essential for living a healthy and fulfilling life. That’s why our products are made using carefully selected, whole-food ingredients. And our people are just as real as our ingredients – authentic, collaborative, and dedicated to fostering a workplace that inspires individuals and teams to reach their full potential. 

Position Overview

The IT Services & Support Manager is responsible for managing and optimizing all aspects of IT service delivery within the organization. This includes help desk support, cloud platform management, hardware/software procurement, system integrations, and compliance. The ideal candidate will have experience implementing NetSuite, managing transitions from Google Workspace to Microsoft 365, overseeing data integrations, and handling the procurement and lifecycle management of IT assets.

Key Responsibilities

IT Operations & End-User Support

• Lead daily operations of the IT support function, ensuring fast, friendly, and effective resolution of technical issues.
• Provide direct and escalated support for department-specific software and hardware issues.
• Install and configure software and hardware (Mac, Windows, peripherals) across departments and specific roles needing high-level technical tools.
• Configure and troubleshoot email accounts across Google Workspace and Microsoft 365, including issues related to access, syncing, spam, and calendar integrations.
• Support users with device-level email set up (desktop & Mobile), mail client configurations for Outlook and Apple, and resolve delivery or login issues promptly
• Administer and maintain collaboration tools such as Slack, Teams, and Zoom, ensuring proper integrations, user management, and security configurations.
• Support department-specific software platforms by managing user access, updates, integrations, and troubleshooting issues as they arise.

Procurement & Asset Management

• Manage the purchasing and inventory tracking of:
  • Laptops, desktops, and mobile devices
  • Network and office IT equipment
  • Software licenses and subscriptions
• Maintain an accurate IT asset inventory system for hardware, software, and licensing compliance.
• Renew and track software/service contracts, ensuring cost efficiency and license optimization.

Cloud Platform Management

• Lead and support the organization's transition from Google Workspace to Microsoft 365, ensuring seamless user adoption and coexistence where needed.
• Administer and optimize both platforms during transition phases (e.g., Gmail to Outlook, Google Drive to OneDrive/SharePoint).
• Train and support users in productivity and collaboration tools.

Data Feeds & System Integrations

• Oversee and maintain data feeds and integrations between business systems (e.g., NetSuite, CRM, HRIS, marketing automation tools).
• Partner with business units and vendors to implement or troubleshoot APIs, connectors, and middleware (e.g., Zapier, Dell Boomi).
• Ensure data consistency, security, and synchronization across platforms.

NetSuite Implementation & Support

• Lead or co-manage NetSuite ERP implementation, including configuration, integration, and training.
• Collaborate with finance, operations and other departments to define requirements between NetSuite and key systems (e.g. CRM, HRIS-Paycom, inventory management, e-commerce).
• Manage third-party connectors and platforms to ensure reliable, secure, and real-time data flow.
• Monitor integration logs, sync failures, and troubleshoot data discrepancies to maintain system integrity.
• Develop training resources and documentation for users.
• Support finance, operations, and inventory teams by customizing workflows and reports in NetSuite.

Security, Compliance & Governance

• Implement and enforce IT security best practices, including endpoint protection, access controls, and secure configurations.
• Ensure systems and data handling meet regulatory compliance standards (e.g., HIPAA, SOC 2, GDPR).
• Work closely with compliance and legal teams to support audits and risk assessments.

IT Service Management

• Define and monitor SLAs for IT support and service delivery.
• Maintain thorough documentation of IT systems, SOPs, and end-user guides.
• Analyze ticket trends and system data to drive continuous service improvements.

What We Offer

• A fast-paced, high-growth environment with cross-functional actions
• Receive wellness perks, team experiences, and discounts on top-tier supplements
• Hybrid work flexibility and generous PTO
• A mission-driven, inclusive, and growth-oriented culture
• Have the opportunity to make a visible difference

Benefits:

• Competitive salary based on experience (FLSA Exempt)
• Medical and Dental Insurance
• Generous PTO
• Employee discounts

Qualifications

Requirements

Education & Experience

• Bachelor’s degree in Information Technology, Computer Science, or equivalent experience.
• 5-10 years in IT support/services, with at least 3 years in a leadership or management role.
• Demonstrated experience in:
  • Managing NetSuite implementation and integrations
  • Google Workspace and Microsoft 365 administration and migration
  • IT procurement and asset lifecycle management
  • Supporting specialized software in department-specific environments

Technical Skills

• Strong experience with software and hardware deployment across Mac and Windows.
• Understanding of API-based data integrations and middleware platforms.
• Proficiency with IT asset management tools and ticketing systems.
• Familiar with endpoint management solutions (e.g., Microsoft Intune, JAMF, or similar).
• ITIL, Microsoft, or NetSuite certifications. (preferred)
• Familiarity with SOC 2 and cloud security best practices.

Soft Skills

• Strong leadership and cross-department collaboration skills.
• Excellent problem-solving, prioritization, and communication abilities.
• Customer/Employee first mindset with an emphasis on reliability and security.
• Incorporating the company values of Kindness, Education, and Communication.

Salary : $85,000 - $120,000