SC/VB Associate Clerk (#519) INTERNAL ONLY

If you are a current State of Maine employee, you must complete your application through the internal application process (Find Jobs Report). Please apply using your PRISM account. This position is for Judicial Branch Internal Candidates Only SC/VB ASSOCIATE CLERK STATE OF MAINE JUDICIAL BRANCH LOCATION: Service Center, Lewiston This position is for Judicial Branch Internal Candidates Only General Summary: This is highly responsible supervisory and clerical position in the Service Center/Violations Bureau. The Service Center/Violations Bureau is a multi-faceted operation that answers a high volume of inbound phone calls and performs the duties of a court with the ability to meet demanding deadlines daily. Extensive contact with the public requires the incumbent to deftly utilize advanced customer service skills to address sensitive and complex court inquiries, and escalated concerns. This role carries significant financial and reputational responsibility due to the high volume of sensitive and financial transactions, and communications, overseen. Office responsibilities require extensive use of various databases, computer systems, as well as knowledge of court and office procedures. Potential for partial remote work following initial training/orientation period. Salary Range: Grade 10, $22.21 to $30.13 per hour. What We Offer: At the Maine Judicial Branch, we value our employees, which is why we offer great benefits. In addition to competitive pay, we provide: Work-life balance: 13 paid holidays, 2 weeks of vacation leave, and 12 paid sick days every year. Paid Parental Leave: 4 weeks Gym membership and childcare reimbursement programs Public Service Student Loan Forgiveness Program Health insurance coverage (85%-100% employer-paid for employee-only plan) Health insurance premium credit (5% decrease in employee premiums) Dental insurance (100% employer-paid for employee-only plan) Health and dependent care flexible spending accounts Defined Benefit Pension plan contributions Voluntary deferred compensation (retirement savings 457 Plan) Up to $1000 Tuition Reimbursement each year Employer-paid life insurance (1x annual salary) Additional wellness benefits Essential Job Functions: Plans, assigns, and reviews work of subordinate employees. Supervises and trains employees. Participates in hiring, evaluation, and discipline of employees, as assigned. Oversees the operation of the Service Center/Violation Bureau Clerk’s Office in the absence of the Manager and other higher-level office supervisors. Supervises and/or accurately performs any, or all of, the following: Handles, processes and reconciles, a high volume of fines, fees, costs, and other funds paid and maintains books, ledgers, and accounts, as necessary. Handles verification process of financial transactions, public window balancing, prepares daily deposits, and processes bounced checks. Researches and performs financial adjustments and processes disbursements as needed. Serves as courtroom clerk and performs duties as required by the judge, including technical support, managing court recording equipment, Zoom trials, and all other types of remote courtroom proceedings assigned to the Violations Bureau. Handles court scheduling, including hearings, motions and other correspondences. Dockets, processes, and files matters with the Violations Bureau (e.g., officer tickets, answers, financial documents, returns from court, return mail, dismissals, etc.). Handles and prepares abstracts, suspensions, and restorations for the Secretary of State. Prepares orders and correspondence for judges (reopenings, extensions, dismissals, etc.). Communicates and interacts effectively over the telephone, in person and in writing with the public, judges/justices, attorneys, litigants and various state, local, county, and federal agencies. Incorporates appropriate voice skills and customer service techniques in all communications to promote positive interactions. Efficiently answers incoming phone calls for the trial courts, Violations Bureau, Administrative Office of the Courts, and the Service Center, while performing all other required duties. Uses the court case management systems (MEJIS and Enterprise Justice), Service Center and/or Violations Bureau knowledge bank, Judicial Branch website, intranet, and other sources of information to fully respond to public inquiries. Maintains confidentiality related to cases and parties. Assists the Customer Support Supervisor in compiling Service Center data. Effectively uses telephone system, Brightmetrics, and CallTracker software to maintain coverage for all incoming lines, to manage and fully resolve a high volume of calls within target timeframes, and when necessary, to transfer calls to other court locations. Works collaboratively with court staff to clarify information and provide information to callers. Recognizes and documents trends in calls, stays current on changing forms and court procedures, and helps maintain an accurate and complete Knowledge Bank. Identifies local court data entry consistencies and inconsistencies, which impact availability of accurate and timely information for callers. Uses a wide range of enterprise-wide computer applications, including those designed for document sharing such as Teams, docketing, file management, OneDrive, etc. Reviews all fines, counsel fees, and other monies owed on a statewide basis prior answering questions related to the disbursement of bail. Responsible for preparing juror correspondence, including coordinating with the Bureau of Motor Vehicles to solicit names for potential jurors, prepares jury lists, maintains mailing supplies, sends questionnaires to prospective jurors, and updates juror records when mailings are returned undeliverable. Conducts records research in the court case management system. Performs administrative duties, such as monitoring supplies and forms, as requested by the Clerk or other supervisor. Manages virtual courtroom for proceedings held over Zoom or other virtual format. Operates various equipment used in the courtroom including: For the Record (FTR) digital software, analog electronic recording systems, courtroom sound systems, assisted listening devices, video monitors, DVD and VHS player/recorder units, interactive video conference systems; MAC and PC systems; and other courtroom related technology. Travels to other courts or judicial branch worksites when required. Minimum Education/Skills/Experience/Training Required to be considered for Employment: Graduation from High School or GED Associates Degree preferred. Two years experience responding to customer inquiries using software and databases required. Call center experience preferred. Experience in trial courts is preferred. Skills/Experience/Training Required to Adequately Perform Job Duties: Knowledge of basic office procedures. Supervisory experience in an office setting or relevant supervisory training. Ability to plan, assign, and supervise the work of a small number of subordinate employees in an effective and positive manner. Ability to train and mentor employees, and to provide ongoing performance coaching. Ability to manage office conflict. Skill in the use of customer services principles. Knowledge of the principles of progressive discipline. Accurately keyboard or type not less than 45 words per minute. Ability to complete work with accurate attention to detail. Ability to interact effectively with the public, supervisors, other court staff, judges/justices, attorneys, and others in a variety of situations and circumstances. Ability to understand and follow oral and written instructions. Basic writing, spelling, and grammatical skills. Ability to perform basic mathematical functions and the ability to accurately receive and distribute funds. Ability to understand and follow administrative and clerical procedures governing clerks’ offices, including instruction manuals, as well as Judicial Branch policies and procedures. Ability to understand court procedures, legal documents, laws, and legal factors pertaining to the court system. Ability to maintain confidentiality of sensitive Judicial Branch information. Ability to learn detailed computer applications. Proficiency in the use and care of office equipment, including typewriters, computers, calculators, copy machines, postage machines, and fax machines, and the ability to learn to use other equipment, cash drawers, credit card readers, and video conferencing. Ability to work both independently and as part of a team. Ability to effectively manage time in a busy court and office environment and multitask. Ability to remain calm under stressful situations. Ability to maintain confidentiality of sensitive Judicial Branch information. Plans, assigns, and reviews work of subordinate employees. Supervises and trains employees. Participates in hiring, evaluation, and discipline of employees, as assigned. Oversees the operation of the Service Center/Violation Bureau Clerk’s Office in the absence of the Manager and other higher-level office supervisors. How to Apply: This position will remain open until the end of business Friday, November 28, 2025. Cover letter, resume, and online application must be submitted online at https://maine.wd5.myworkdayjobs.com/en-US/Judicial/details/SC-VB-Associate-Clerk---519--INTERNAL-ONLY_R25-01196-1 The Judicial Branch is an EEO/AA employer. . If you have any questions about the online application process, please contact the Judicial Branch Human Resources Department at HR.Help@courts.maine.gov. The State of Maine Judicial Branch welcomes talented and motivated team members to join us in serving the communities of Maine. Judicial Branch employees serve the public within the State of Maine court system. Our mission is to administer justice by providing a safe, accessible, efficient, and impartial system of dispute resolution that serves the public interest, protects individual rights, and instills respect for the law. When you join the Judicial Branch team, you will gain valuable experience within a progressive branch of government. The Judicial Branch allows employees to work in a professional and innovative culture defined by ethics. We offer a variety of career paths that encourage you to thrive in an inclusive environment. Whether you're just beginning your career or advancing to the next level, the State of Maine Judicial Branch has an opportunity for you! It is the policy of the Judicial Branch to comply with applicable law to provide equal employment and advancement opportunities to all employees and qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, age, physical or mental disability, genetic information, ancestry or national origin, military service, whistleblower activity, previous assertion of a claim or a right under the Maine Workers' Compensation Act, marital status or any other category protected under applicable law unless a bona fide occupational qualification exists. This includes the maintenance of a working environment free from discrimination, including sexual harassment, for all employees. The Judicial Branch is committed to maintaining a positive work environment insuring that employees are treated with dignity, respect, and courtesy. All applicants are subject to a comprehensive background check, including reference checks, educational verification, license/certification verification, and criminal history check. The State of Maine Judicial Branch is an Equal Employment Opportunity/Affirmative Action Employer.

Salary : $22 - $30