What are the responsibilities and job description for the Support Analyst 1 position at Judge Group, Inc.?
Location: Tempe, AZ Salary: $23.00 USD Hourly - $28.00 USD Hourly Description:
Title: IT Support Analyst
Location: Tempe AZ
Full Time Job: Yes
Rate: $23-$28
Contact: Ryan Griffin
IT Support Analyst I
We're looking for an IT Support Analyst I to join a growing Field IT team supporting shop operations across multiple locations. In this role, you'll serve as the first point of contact for technical issues, helping employees quickly resolve system, network, and Point of Sale (POS) challenges so they can stay focused on delivering an exceptional customer experience.
What You'll Do:
What We're Looking For:
Preferred Qualifications:
If you enjoy troubleshooting technology, supporting end users, and making a direct impact on business operations, we'd love to connect.
Medical, dental, and vision insurance are available to qualified candidates who meet eligibility requirements.
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Title: IT Support Analyst
Location: Tempe AZ
Full Time Job: Yes
Rate: $23-$28
Contact: Ryan Griffin
IT Support Analyst I
We're looking for an IT Support Analyst I to join a growing Field IT team supporting shop operations across multiple locations. In this role, you'll serve as the first point of contact for technical issues, helping employees quickly resolve system, network, and Point of Sale (POS) challenges so they can stay focused on delivering an exceptional customer experience.
What You'll Do:
- Provide Tier 1/Tier 2 support for POS systems, receipt printers, networks, mobile devices, and end-user technology.
- Respond to, prioritize, troubleshoot, and resolve support requests from field employees.
- Manage incidents through completion, ensuring timely follow-up and resolution.
- Troubleshoot LAN, WAN, VPN, and Wi-Fi connectivity issues in remote environments.
- Escalate and coordinate with internal teams and vendors when necessary.
- Maintain accurate ticket documentation and contribute to knowledge base articles and support documentation.
- Support iOS, Windows, macOS, cloud applications, MFA, SSO, and other business-critical technologies.
- Help improve system performance, standardize shop technology environments, and identify process improvements.
What We're Looking For:
- 2 years of IT Support, Help Desk, Service Desk, or Desktop Support experience.
- Experience troubleshooting hardware, software, printers, mobile devices, and network connectivity issues.
- Knowledge of Windows, macOS, iOS, Android, and cloud-based applications.
- Familiarity with ticketing systems and incident management processes.
- Strong customer service, communication, and problem-solving skills.
- Ability to work independently in a fast-paced environment and participate in an on-call rotation.
Preferred Qualifications:
- CompTIA A certification.
- Experience supporting POS systems, payment processing, loyalty platforms, or retail technology environments.
- Knowledge of LAN/WAN/VPN technologies and basic network troubleshooting.
If you enjoy troubleshooting technology, supporting end users, and making a direct impact on business operations, we'd love to connect.
Medical, dental, and vision insurance are available to qualified candidates who meet eligibility requirements.
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Salary : $23 - $28