Analyst – Patient Experience

Primary City/State: Virtual - Arizona Category: Patient Services Shift: Day Department: Analytics Monday-Friday Hybrid Must reside in Arizona Great care starts with great people. (Like you.) At HonorHealth, you’ll find something special. From humble beginnings in 1927 to one of Arizona’s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most — caring for the health and well-being of people and communities across the greater Phoenix area. Responsibilities: JOB SUMMARY The Patient Experience Analyst serves as the enterprise data steward and analytics partner for patient experience information at HonorHealth. Reporting administratively through Analytics and functionally supporting the Patient Experience organization, this role ensures that patient experience data is accurate, trusted, accessible, and consistently used to support improvement efforts across the system. This role focuses on data stewardship, governance, reporting, and insight enablement related to patient experience. Acting as a bridge between Analytics, Patient Experience, Quality, and operational leaders, the Patient Experience Analyst translates experience data into clear, actionable insights and enables consistent use of tools such as Press Ganey and Power BI. The position partners with analytics experts and vendors to leverage advanced analytic capabilities over time. ESSENTIAL FUNCTIONS Serve as the enterprise data steward for Press Ganey patient experience data by maintaining department and provider mappings, validating survey distribution, auditing daily data extracts, and coordinating resolution of audit tickets to ensure accurate and reliable data. Act as the designated enterprise intake and coordination point for Press Ganey-related activity by triaging questions, requests, and data issues; determining resolution paths; and coordinating with internal stakeholders and external partners. Design, maintain, and support patient experience reporting and dashboards by partnering with Analytics to enhance Power BI dashboards, automate recurring reports, and ensure timely delivery of insights to leaders. Translate patient experience data into actionable insights by analyzing trends, response rates, and key metrics; identifying risks and opportunities; and communicating findings clearly to leadership. Enable the use of advanced analytics and emerging tools through collaboration with Analytics and external partners to incorporate automation, predictive insights, and AI-enabled capabilities. Partner with Patient Experience, Quality, Nursing, and Clinical leaders to align experience metrics with quality outcomes, Star Ratings, and enterprise priorities. Support operational and improvement efforts by participating in governance forums, team meetings, and performance discussions with leadership. Improve efficiency and scalability of data workflows by automating processes related to provider maintenance, report distribution, and rounding data. EDUCATION Bachelors in Analytics, Health Informatics, Public Health, Business, Data Science, or related field or 4 years equivalent experience Required EXPERIENCE 3 years Analytics, reporting, data stewardship, performance improvement, or related experience Required Experience serving as an intake or coordination point for data-related requests and translating data into insights Required Healthcare, matrixed organizations, or regulated environments Preferred LICENSE AND CERTIFICATIONS We're all in for your career. Expert care from experts who care. At HonorHealth, you’ll find something special. Our culture is built on warmth and neighborly kindness, but behind every smile is a highly skilled professional with deep expertise and unwavering dedication. We’re delivering a healthcare experience that simply feels better through: • Nine acute-care hospitals • Over 200 primary, specialty and urgent care centers • More than 17,000 team members and 4,000 medical staff Since 1927, we’ve been focused on doing what matters most — caring for people and communities across the greater Phoenix area. From humble beginnings to one of Arizona’s largest nonprofit healthcare systems, we’re just as driven as we were a century ago. Come join us and go all in for your career. 🔗 Helpful links 💼 Benefits 🖥️ Career site 🤝 Culture 📄 Hiring Process 🏥 Locations 🖥️ HonorHealth.com Join our talent community here! Stay connected with HonorHealth careers: • Get updates on hiring events • Be the first to know about new roles • Connect with our recruiters IMPORTANT: HonorHealth is committed to providing an excellent candidate experience for candidates interested in our job opportunities. We also care about the online safety of our job seekers. 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