What are the responsibilities and job description for the Commercial Service Department Manager position at Judge Group, Inc.?
Location: Broomall, PA Salary: $95,000.00 USD Annually - $125,000.00 USD Annually Description: Our client is currently seeking a Commercial Service Department Manager for a full-time position.
About the Role
We are a growing commercial HVAC and plumbing company seeking an experienced Commercial HVAC Service Manager to lead and develop our commercial service operations. This is an opportunity to build and scale a high-performing service department focused on operational excellence, technician development, customer satisfaction, and profitability.
The ideal candidate combines strong commercial HVAC technical expertise with proven leadership experience and a passion for developing people, improving processes, and delivering exceptional customer service.
Responsibilities
Required
Competitive salary plus performance-based compensation, based on experience.
? Medical Insurance
? 401(k) Retirement Plan
? Company-Paid Dental
? PTO / Vacation
? Vision & Prescription Coverage
? Paid Holidays
? Company-Paid Life Insurance
? Long-Term Disability
? HSA & FSA Options
? Employee Assistance Program
? Health Advocate & Employee Discounts
? Company Vehicle or Vehicle Allowance*
? Optional Supplemental & Voluntary Benefits
Company vehicle or vehicle allowance for eligible positions.
Benefits:
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
About the Role
We are a growing commercial HVAC and plumbing company seeking an experienced Commercial HVAC Service Manager to lead and develop our commercial service operations. This is an opportunity to build and scale a high-performing service department focused on operational excellence, technician development, customer satisfaction, and profitability.
The ideal candidate combines strong commercial HVAC technical expertise with proven leadership experience and a passion for developing people, improving processes, and delivering exceptional customer service.
Responsibilities
- Lead, coach, mentor, and develop commercial HVAC service technicians.
- Manage daily commercial HVAC service operations and field activities.
- Coordinate with dispatch to ensure efficient technician scheduling and job assignments.
- Monitor technician productivity, service quality, callbacks, estimates, and overall performance.
- Build and maintain strong relationships with commercial customers.
- Ensure accurate job documentation and workflow management within ServiceTitan.
- Improve preventive maintenance programs and service delivery processes.
- Track and manage key performance indicators (KPIs), including revenue, gross margin, technician utilization, and customer satisfaction.
- Support recruiting, hiring, onboarding, and performance management initiatives.
- Develop and implement standard operating procedures (SOPs) and process improvements.
- Collaborate with company leadership to drive operational growth and scalability.
Required
- Commercial HVAC service experience.
- Previous supervisory, leadership, or management experience within HVAC service operations.
- Strong diagnostic and troubleshooting skills for commercial HVAC systems.
- Experience leading and developing field service technicians.
- Excellent customer service, communication, and problem-solving skills.
- Experience using field service management software.
- Understanding of service department financial metrics, job costing, and operational performance.
- Valid driver's license.
- ServiceTitan experience.
- Experience managing commercial service departments.
- Knowledge of preventive maintenance programs and operational best practices.
- Experience implementing process improvements and performance initiatives.
Competitive salary plus performance-based compensation, based on experience.
? Medical Insurance
? 401(k) Retirement Plan
? Company-Paid Dental
? PTO / Vacation
? Vision & Prescription Coverage
? Paid Holidays
? Company-Paid Life Insurance
? Long-Term Disability
? HSA & FSA Options
? Employee Assistance Program
? Health Advocate & Employee Discounts
? Company Vehicle or Vehicle Allowance*
? Optional Supplemental & Voluntary Benefits
Company vehicle or vehicle allowance for eligible positions.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Salary : $95,000 - $125,000