What are the responsibilities and job description for the Vice President Digital Product Portfolio Operations Manager - Communications position at JPMorgan Chase?
Embrace the challenge of adapting to shifting priorities and resources while contributing to a dynamic team and applying your expertise, strategic thinking skills, and operational excellence across product lines. Consumer & Community Banking Digital Communications is responsible for the platform and experiences that enable the creation, orchestration, delivery, and management of servicing communications that empower customers with information and choices about their finances.
As the Product Intake Manager within Digital Communications, you will oversee the process of receiving, evaluating, and prioritizing requests from Line of Business and product partners across the Firm. You will be responsible for fostering strong relationships with stakeholders, ensuring that their product needs are effectively communicated and understood throughout the intake process, and providing transparency regarding all aspects of the Digital Communications intake.
As a Product Portfolio Operations Manager in Consumer & Community Banking Digital Communications team, you are a foundational member of a team responsible for implementing connectivity strategies across the product space, while being directly responsible for creating structures that enhance coordination in our product line.
Job responsibilities
- Works across products to help ensure delivery against business objectives while coordinating reporting and communications plans for portfolio management operations and change initiatives
- Enables operational efficiency by supporting training, maturation, needs assessments, and continuous improvement practices
- Drives adaptation and modification of our product-line framework to ensure cross-product priorities, sequencing, and trade-offs are realized
- Implements a product-level collection strategy consisting of controls, financials, and resourcing needs
- Manage Product Requests: Oversee the end-to-end product intake process, ensuring that all incoming requests are received, documented, and evaluated in a timely manner.
- Provides Guidance, Act as a primary point of contact for partners across the organization, offering expert guidance on how to effectively engage with Digital Communications. This includes educating stakeholders on the product intake process and expectations.
- Performs Initial Analysis, Perform an initial analysis of product requests to ensure clarity and completeness. This involves reviewing submissions for necessary information and identifying any gaps that may need to be addressed before further evaluation.
- Collaborates with cross-functional teams, including Product, Tech, Architects, Data, and Design, as necessary to align on an understanding of the impact of requests impacting Digital Communications. Facilitate discussions to gather insights and ensure that all perspectives are considered during the evaluation process.
- Prioritize requests, Utilize a structured framework to prioritize requests based on strategic alignment, potential impact, and resource availability. Ensure that prioritized requests are communicated clearly to all stakeholders.
- Monitor Progress, Track the status of product requests throughout the intake process, providing regular updates to stakeholders.
- Reporting: Prepare and present reports on product intake metrics, trends, and outcomes to leadership, highlighting successes and areas for improvement.
Required qualifications, capabilities, and skills
- 5 years of experience or equivalent expertise in program management or performance optimization
- Proven ability to manage and implement operational effectiveness initiatives
- Proven ability to operate within the product development life cycle and agile methodologies
- Exceptional Project Management Skills: Demonstrated ability to manage multiple product requests simultaneously while maintaining a high level of organization and attention to detail.
- Excellent Communication and Interpersonal Skills: Proven ability to communicate effectively with diverse stakeholders, fostering strong relationships and facilitating collaboration.
- Analytical Mindset: Proficient in analyzing product intake requests to make informed decisions and provide actionable recommendations.
- Exceptional Verbal and Written Communication Skills: Capable of clearly, regularly, and thoroughly communicating progress and issues to the team and stakeholders, including senior management.
- Cross-Functional Collaboration Experience: Experience working across Lines of Business (LoB), including matrix management of cross-functional teams to achieve common goals.
- Excellent Interpersonal Skills: Ability to instill confidence and trust in stakeholders through effective relationship-building and engagement.
Preferred qualifications, capabilities, and skills
- Financial Products Knowledge: Solid understanding of financial products, with a particular focus on Consumer Bank offerings.
- Technical Proficiency: Experience with collaboration tools, Jira, and Confluence) as well as data analysis tools (e.g., Excel, Tableau)
- Stakeholder Management Experience: Proven track record of managing relationships with various stakeholders, including senior management
- Adaptability and Problem-Solving Skills: Demonstrated ability to adapt to changing priorities and solve complex problems in a fast-paced environment.
