What are the responsibilities and job description for the Scheduling Coordinator position at Jovie of North Texas?
About Jovie:
At Jovie, we help families find dependable, engaging in-home childcare through trusted nannies and sitters. Whether a family needs part-time care, backup help, or full-time support, we’re here to make life easier. Our team is passionate about building strong caregiver-family relationships and making a positive impact every day.
Position Overview:
Jovie is seeking a Staffing & Scheduling Coordinator to join our growing team. In this partially remote role, you’ll coordinate caregiver schedules, maintain staffing coverage for families, and support caregivers throughout their shifts. You’ll be central to our daily operations, making sure families receive reliable care and caregivers feel supported.
This role offers flexible part-time hours and requires availability for some mornings, evenings and weekends.
Key Responsibilities
Manage and coordinate daily scheduling of caregivers across multiple family clients and locations
Respond quickly to last-minute requests, schedule changes, cancellations, and coverage needs
Match caregivers to families based on availability, experience, and fit
Maintain accurate scheduling records—hours, client preferences, assignments, and time reporting
Communicate with caregivers to confirm shifts, answer questions, and provide ongoing support
Serve as a friendly point of contact for families, providing timely updates and solutions
Collaborate with recruitment and leadership on staffing needs and scheduling gaps
Assist with onboarding caregivers into scheduling systems and tools
Conduct customer satisfaction calls to drive bookings and feedback
Plan and attend monthly caregiver trainings (virtual and in-person)
Qualifications
Proactive problem-solver who thrives in fast-moving situations
2 years experience in scheduling, staffing coordination, operations, childcare, healthcare, or similar service industries
Excellent communication skills—written and verbal
Strong time management, organization, and attention to detail
Comfortable working with scheduling or ATS systems
Able to work independently in a remote environment
Availability for evenings and weekends
Why You’ll Love Working at Jovie
Remote-flexible role with monthly in-person meetings at our Frisco office
Make a meaningful impact helping families get reliable care
Supportive leadership and positive, mission-driven culture
Competitive compensation and opportunities for growth
Teledoc benefits, matching 401k
Work with a trusted national childcare brand
Salary : $18
