Customer Operations

Journey is working with a freight brokerage looking for experienced Customer facing operations reps. Candidates with no prior freight brokerage operations experience will not be considered.

• Onsite in Chicago
• Salary range determined by experience: $50k-$60k variable comp
• 2 years of experience in a Freight Brokerage Customer Operations Role

Responsibilities include:

• Establish, develop, and maintain positive customer relationships.
• Full scale load execution
• Accepting/rejecting load tenders
• Load building
• Scheduling pickups and deliveries
• Problem solving
• Expedite the resolution of customer problems and complaints to maximize satisfaction.
• Supply management with reports on customer needs, problems, interests, competitive activities.

Our client does require 2 years of previous experience in shipper-facing customer operations.

Interested candidates, please apply below.

Pertaining to: Freight Brokerage, Freight Services, Freight Coordination, Cargo Delivery, Transport Logistics, Logistics Management, Transportation Services, Brokerage for Transportation, Trucking Industry, Trucking Brokerage Services, Full Truckload Brokerage, Supply Chain Management, Supply Chain Solutions, Third-Party Logistics (3PL), External Logistics, Shipping Services, Non-Asset-Based Logistics, Independent Freight Brokerage, Over-the-Road (OTR) Transport, Tanker Freight, Bulk Freight, Heavy Hauling, Hopper Freight, Specialized Freight, Oversized Loads, Special Permit Hauling, Liquid Bulk Transport, Dry Bulk Transport, Business Development Strategies, Networking Outreach, Cold Outreach, Revenue Expansion, Rate Negotiation, Customer Relations, Request for Proposal (RFP), Request for Quote (RFQ), Growth Strategies, Enterprise Solutions, Customer Relationship Management (CRM), Prospecting, Client Acquisition, Relationship Management, Self-Sufficient Contributor, Collaborative Team Member, Independent Worker, and Individual Performer.