What are the responsibilities and job description for the Automotive Service Advisor position at Joseph Chevrolet?
Joseph Chevrolet has been selling and servicing vehicles in the Cincinnati Ohio, Columbus Ohio and Dayton Ohio areas for many years. Now we have grown to be one of Cincinnati's largest dealership groups. Today, this dealership remains a family-owned and operated business. Over the years, our dealership has earned top recognition as one of the best Cincinnati Chevrolet dealers.
Responsibilities
Responsibilities
- Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service
- Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
- Ensure the daily inventory of technicians' time is consistently sold to service customers
- Answer technical questions about vehicle problems, warranties, services, and repairs
- Maintain Customer Success Index at or above company standards
- Oversee administration of warranty claims as well as training and supervising of service department
- Reinforces company policies and adheres to company standards
- Encourages compliance with applicable laws and regulations
- Maintain good working relationships and foster positive employee relations
- Organized and friendly personality
- Demonstrated ability to manage others
- Time management skills
- Fantastic communication skills with your customers
- Professional, well-groomed personal appearance
- Consistent record of service and sales success
- Strong record of positive customer satisfaction results
- Team oriented and self-motivated
- Able to work with little supervision
- Clean driving record and valid driver’s license