What are the responsibilities and job description for the Front Desk Associate position at Joint Ventures LLC?
Join the Movement at The Joint Chiropractic
At The Joint Chiropractic, our mission is simple: to improve lives through routine and affordable chiropractic care. As the nation’s largest provider of non-insurance, self-pay chiropractic services, we’re revolutionizing the way chiropractic care is delivered. Our network of modern, patient-focused clinics is led by highly skilled Doctors of Chiropractic who are committed to making wellness accessible for everyone.
We are currently seeking a Full-Time Wellness Coordinator (Front Desk Associate) to join our team and play a vital role in delivering an exceptional patient experience.
About the Role
As a Wellness Coordinator, you’re the heartbeat of the clinic. You’ll be the first person patients see when they walk in and the friendly voice they hear on the phone. Your role is all about creating an outstanding experience—from warmly welcoming patients to clearly presenting our membership and package options, all while driving sales that promote long-term patient care. You'll take on a variety of responsibilities, combining top-tier customer service with a proactive sales mindset and strong organizational skills. Most importantly, you’ll play a key role in helping patients commit to their wellness journey while contributing to the growth and success of the clinic.
Front Desk Associate Responsibilities:
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Greet all patients with enthusiasm and professionalism, creating a warm and welcoming clinic environment focused on patient-centered care
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Communicate the brand’s mission through patient orientation and clinic tours
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Educate patients on the benefits of chiropractic, our care options and services
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Manage clinic’s patient flow in an organized manner to ensure maximum efficiency
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Sell wellness plans and packages best suited for patients based off of doctor’s prescribed treatment plan
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Assist patients with the completion of required forms
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Drive to achieve clinic and company goals through execution of best practices and brand standards
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Perform daily clinic operations including phone system management, transaction completion through POS software, patient account management, cleaning duties, inventory assessment, etc.
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Participate in marketing opportunities to support positive clinic growth and attract new patients into our clinics
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Contribute to a positive, healthy workplace culture that thrives on team dynamics
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Complete and accommodate additional tasks as required by the needs of the company
Benefits for Full-Time Front Desk Associates:
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Full Time: Flexible Schedule (Weekend Availability)
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Medical, dental and vision insurance
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401(K) matching
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Paid time off and holiday pay
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Lunch Breaks
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Paid parental leave program
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Future growth opportunities