What are the responsibilities and job description for the Installation Supervisor position at Johnson Health Tech North America Inc?
Description
Position Overview:
Under the direction of the Director of Commercial Installations, the Installation Supervisor is an office-based role responsible for providing consistent daily operational coverage for an assigned region. The position works closely with sales, operations, Installation Specialists, third-party installation partners, and customers to coordinate and support approximately 450-550 commercial installations per month within the region. The Installation Supervisor keeps installations progressing efficiently and on schedule while maintaining company procedures, cost-effectiveness, and industry-leading quality and customer service standards. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Responsibilities:
Daily Regional Installation Operations:
- Remain office-based and provide consistent daily operational coverage for the assigned region.
- Maintain oversight of approximately 450-550 installations per month within the assigned region and proactively keep each project moving toward successful completion.
- Communicate daily with installation partners regarding scheduling, delivery coordination, site readiness, active installations, outstanding documentation, and open issues.
- Provide sales teams with timely installation updates and communicate schedule changes, risks, and required actions.
- Update and maintain installation trackers, calendars, vendor data logs, assignments, and related project records accurately and promptly.
- Communicate directly with customers when needed to address scheduling, delivery, site-readiness, installation-status, or service questions.
- Confirm site survey accuracy and follow up on customer site readiness before installation.
- Serve as the primary point of contact during active Matrix commercial installations and provide real-time support to installation partners.
- Coordinate support from logistics, sales, customer service, field service, and other internal teams when problems arise.
- Follow up on proof-of-delivery (POD) documentation and installation issue submissions to ensure they are complete, accurate, and routed to the appropriate parties.
- Escalate recurring, significant, or unresolved installation-partner performance issues to the Vendor Manager.
- Monitor installation-partner performance, installation data, and installation-based KPIs; communicate trends and post-installation feedback to leadership.
- Ensure installation pricing is accurate and cost-effective.
- Coordinate and plan additional installation projects and assignments as required.
Customer Service Inquiries:
- Work closely with Installation Service Specialists, sales staff, customer service, installation partners, and internal support teams.
- Return customer calls and messages promptly and resolve open installation issues efficiently.
Marginal Job Functions:
- Other projects as needed.
Requirements
Education:
- Minimum high school diploma required
- Technical College or practical applied experience preferred
Experience:
- Understanding of logistics, installations, and project management
- Ability to work with minimal supervision
- Familiarity with layouts
- Knowledge of ERP (Enterprise Resource Planning) and TMS (Transportation Management Systems)
Other Requirements:
- Ability to communicate well both verbally and in writing
- Able to handle multiple projects simultaneously
- Strong attention to detail, multi-tasking, prioritizing, and organizational skills
- Microsoft Excel, Word, and Outlook skills necessary
- Understanding of geography
- A valid driver’s license is required
- Position will be subjected to pre-employment and annual motor vehicle record (MVR) checks. Must be able to successfully pass MVR checks to drive on behalf of the company.