What are the responsibilities and job description for the Mechanical Manufacturing Quality Engineer I position at Johnson Health Tech North America, Inc?
Under the direction of the General Manager, the Quality Engineer I is responsible for examining components from product field returns, exanimating problems at customer sites, participating in cross functional research projects to improve product quality, data collection and analysis, and evaluating/utilizing quality systems and tools to be used by the global organization. This position will work with QA, R&D, strategic business units (SBUs), and our overseas manufacturing facilities to help implement improvements and to support reporting the root cause of field issues.
This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time
Quality Engineering:
Perform root-cause analysis and implement corrective action for product, process, and customer complaint-related concerns or issues
Assist the quality manager in maintaining the quality management system
Occasional travel to customer sites to determine the root cause of reported issues and provide a solution, satisfying the customer
Work with QA, R&D, SBUs and overseas manufacturing to support the implementation of improvements and monitor the success
Utilize the basic tools of Six Sigma and principles of continuous improvement to solve problems and analyze data
Host early warning meetings that connect the design & manufacture stage to product installation & customer service stage, and provide feedback to improve the product or other processes as needed
Give feedback on the troubleshooting guides for different products as needed
Collect and analyze data from available databases to monitor product quality and manage improvement plans
Improve current work processes and assist others when necessary
Maintain Work Practices:
Maintain work area to 6S standards as posted in work area
Promote a positive team atmosphere with coworkers
Marginal Job Functions:
Other projects as assigned
Requirements
Education:
Bachelor's degree or above in a field related to data analysis, engineering, or other related areas
Experience:
2 years quality related experience preferred
Experience working with SAP, CRM and other similar ERP systems
Experience working with technical support, quality departments, and R&D to troubleshoot and document issues
A quality-related ASQ certification (a plus)
Experience with product testing, root cause analysis and problem-solving (a plus)
Experience working with overseas manufacturing facilities (a plus)
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Thorough working knowledge of Microsoft office products; Word, Excel, and Outlook in particular
Ability and willingness to travel both internationally and domestically
Excellent written and verbal communication skills - technical writing experience a plus
Excellent organizational skills - data analysis experience a plus
Ability to work well with numerous diverse groups and individuals
Ability to manage tasks to completion and participate in teams to solve issues
Ability to operate effectively in an ambiguous and often changing environment
Equal Opportunity Employer, including Protected Veterans and Individuals with Disabilities.
This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time
Quality Engineering:
Perform root-cause analysis and implement corrective action for product, process, and customer complaint-related concerns or issues
Assist the quality manager in maintaining the quality management system
Occasional travel to customer sites to determine the root cause of reported issues and provide a solution, satisfying the customer
Work with QA, R&D, SBUs and overseas manufacturing to support the implementation of improvements and monitor the success
Utilize the basic tools of Six Sigma and principles of continuous improvement to solve problems and analyze data
Host early warning meetings that connect the design & manufacture stage to product installation & customer service stage, and provide feedback to improve the product or other processes as needed
Give feedback on the troubleshooting guides for different products as needed
Collect and analyze data from available databases to monitor product quality and manage improvement plans
Improve current work processes and assist others when necessary
Maintain Work Practices:
Maintain work area to 6S standards as posted in work area
Promote a positive team atmosphere with coworkers
Marginal Job Functions:
Other projects as assigned
Requirements
Education:
Bachelor's degree or above in a field related to data analysis, engineering, or other related areas
Experience:
2 years quality related experience preferred
Experience working with SAP, CRM and other similar ERP systems
Experience working with technical support, quality departments, and R&D to troubleshoot and document issues
A quality-related ASQ certification (a plus)
Experience with product testing, root cause analysis and problem-solving (a plus)
Experience working with overseas manufacturing facilities (a plus)
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Thorough working knowledge of Microsoft office products; Word, Excel, and Outlook in particular
Ability and willingness to travel both internationally and domestically
Excellent written and verbal communication skills - technical writing experience a plus
Excellent organizational skills - data analysis experience a plus
Ability to work well with numerous diverse groups and individuals
Ability to manage tasks to completion and participate in teams to solve issues
Ability to operate effectively in an ambiguous and often changing environment
Equal Opportunity Employer, including Protected Veterans and Individuals with Disabilities.