What are the responsibilities and job description for the Business Development Representative position at Johnson Brothers Ford II, Ltd?
At Johnson Brothers Ford Lincoln we pride ourselves on delivering an exceptional customer experience. We are looking for an energetic, motivated, and tech-savvy Business Development Center (BDC) Representative to join our growing team. If you have a passion for customer service, great communication skills, and love a fast-paced environment, we want to hear from you!
Responsibilities of the Business Development Representative:
- Lead Engagement: Promptly respond to inbound phone calls, internet inquiries, and live chats from customers interested in purchasing a vehicle or scheduling service.
- Appointment Setting: Guide customers through their inquiries and successfully schedule appointments for dealership visits.
- Outbound Outreach: Conduct outbound follow-up calls, texts, and emails to warm leads, past customers, and unsold showroom visitors.
- CRM Management: Document all customer interactions and update profiles in our Customer Relationship Management (CRM) software with high accuracy.
- Team Collaboration: Coordinate closely with our Sales and Service managers to ensure seamless transitions for customers arriving at the dealership.
Requirements of the Business Development Representative:
- Communication: Exceptional verbal and written communication skills with a confident, friendly phone demeanor.
- Tech Skills: Proficiency with computers; experience with CRM systems (e.g., VinSolutions, Elead, Reynolds & Reynolds) is a big plus.
- Resilience: A positive attitude with the ability to handle objections and maintain motivation during high-volume call periods.
- Experience: 1–2 years of experience in customer service, call centers, telemarketing, or hospitality preferred.
- Reliability: Strong organizational skills, attention to detail, and a track record of punctuality.
What We Offer (Benefits & Perks)
- Competitive base pay plus an aggressive, uncapped bonus structure
- Comprehensive health, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off and holiday pay