What are the responsibilities and job description for the Repairs Coordinator position at John Henry Foster Company?
We're a 100% employee-owned company and looking to add an experienced Repairs Coordinator to our team. Someone who is organized, communicates clearly, and takes pride in keeping things running smoothly for our customers and our technicians. Does this sound like you?
As a Repairs Coordinator your impact is two-fold:
For the customer, your goal is to ensure every repair request and service call is handled promptly and professionally, from the first phone call to the follow-up after the job is done.
For the team, your goal is to keep the Hydraulic Repairs Department organized and on track. You'll manage schedules, coordinate service call logistics, maintain accurate records, and make sure our technicians have what they need to do their best work.
Pay & Benefits Package: John Henry Foster is dedicated to ensuring our employee-owners achieve their career goals. We're committed to the success of our team members and have a culture that emphasizes and fosters opportunities for both personal and professional growth.
This is a long-term, career-growth oriented position, and as such, the compensation package we're offering is competitive and includes opportunities for you to quickly maximize your earning potential through training, experience, our ESOP, bonuses, and professional development programs.
Our team members do a lot for us, which is why we give so much back in return. We have an excellent benefits package which includes:
- Medical, dental, vision, life insurance, HSA, and FSA plans to choose from.
- Employee stock ownership plan (ESOP).
- 401(k) with company contribution/match.
- Paid time off and paid holidays.
- Tuition reimbursement and professional development opportunities.
Responsibilities & Duties:
- Administrate the repairs department including service tech schedules, open customer quote follow-ups, and completed order follow-up calls.
- Respond to incoming calls regarding requests for hydraulic service calls.
- Coordinate items needed for service calls and manage inventory returns.
- Other duties as assigned.
Requirements & Qualifications:
- High school diploma required; education or experience beyond high school preferred.
- Strong organizational skills with the ability to define problems, gather information, and draw sound conclusions.
- Ability to interpret written and verbal instructions and work effectively with others.
- Comfortable working with standard office tools including computers, phones, and Microsoft Office applications.