Restaurant Host/Hostess (New Restaurant Opening)

General Summary Description

A Host is the first point of contact for guests and is responsible for creating a warm and welcoming atmosphere. A friendly demeanor, exceptional customer service skills and the ability to multitask contribute to the overall success of this position.

Duties /Responsibilities:

• Greet and welcome guests as they arrive at the restaurant with a genuine smile and positive attitude.
• Manage the flow of guests by assigning tables and ensuring efficient seating.
• Learn how to calculate and provide accurate wait times and keep guests informed of the status of their table.
• Maintain a clean and organized front-of-house area, including the host/hostess station and waiting area.
• Communicate with servers and kitchen staff to ensure a smooth, coordinated and fair seating process to ensure servers are not overwhelmed or under seated.
• Escort guests to their assigned tables, present menus, and assist with seating arrangements. Accommodate special seating requests if possible.
• Engage with guests, anticipate their needs, and respond promptly to any inquiries or concerns.
• Maintain knowledge of the menu, daily specials, and restaurant promotions to provide accurate information to guests.
• Handle guest complaints or issues professionally or bring them to the manager when necessary.
• Manage the wait list.
• Collaborate with the restaurant team to ensure exceptional customer service and satisfaction.
• Monitor and manage smooth and efficient table turnover.
• Maintain a professional and polished appearance, adhering to the restaurant's grooming and dress code standards.
• Uphold high standards of cleanliness and hygiene throughout the restaurant.
• Perform opening, mid-day, and closing duties as required.
• Clear all dirty dishes, napkins, and leftover food items from table after patrons have finished their meal.
• Sweep/vacuum floors as needed throughout entire shift.
• Polishing and maintaining stock of silverware
• Assist customers with booster seats and hi-chairs, answer questions and give directions to restrooms.
• Clean and sanitize tables, table caddies, and floor, as necessary.
• Change sanitizer buckets and bus towels as needed.
• Performs other duties as assigned.

Job Types: Full-time, Part-time

Pay: $20.00 - $24.00 per hour

Expected hours: 12 – 32 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Vision insurance

Application Question(s):

• Are you able to two at least two of the following shifts: Friday nights from 4 to 10 p.m. or Saturdays from 2 to 10 p.m. or Sundays from 2-9 p.m.?

Experience:

• hosting: 1 year (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Required)

Work Location: In person

Salary : $20 - $24