Entry-Level Customer Service Representative

Joe Hillman Plumbers, Inc in Davie, FL is l is seeking a full-time Entry-Level Customer Service Representative to join our home services team. This role is perfect for someone who is friendly, eager to learn, and ready to be trained in providing exceptional customer service in an essential industry. This position earns a competitive wage of $18-$22/hr. We provide solid benefits and perks, including medical, dental, vision, a 401(k) plan with match, paid holidays, paid vacation time and personal time off, and supplemental insurance. If this sounds like the right opportunity for you, apply to join our office today

ABOUT JOE HILLMAN PLUMBERS, INC

Joe started his own plumbing company in 1987 with 4 associates and a $5,000 loan from his parents. After 38 years, we remain a family-owned business with a personal approach. We deliver high-quality service at a low cost and perform every job better than the one before. We provide a rewarding work environment that respects diversity, new ideas, and hard work. Creating a positive work environment leads to happy employees, happy customers, and company growth.

ESSENTIAL RESPONSIBILITIES:

• Answer inbound calls and respond to customer inquiries promptly and professionally.
• Maintain accurate customer records, work orders, and service logs in our database.
• Coordinate and schedule service appointments.
• Assist with billing inquiries and process payments.
• Relay important information between customers, technicians, and the office staff.
• Conduct follow-up calls to ensure customer satisfaction and gather feedback on our services.
• Assist with various administrative tasks as needed to support the team and improve workflow.
• Address customer concerns, provide information about our services, and resolve issues to ensure customer satisfaction.

QUALIFICATIONS FOR A COLLECTIONS SPECIALIST / CUSTOMER SERVICE REPRESENTATIVE (CSR)

• High school diploma or GED.
• Some experience in customer service, receptionist work, or office support is helpful.
• Comfortable using computers, email, and basic software like Word and Excel.
• Friendly and able to communicate well with a variety of people.
• Able to stay organized and handle a fast-paced work environment.
•  Reliable, punctual, and able to manage your time well. 

WORK SCHEDULE FOR A CUSTOMER SERVICE REPRESENTATIVE (CSR)

This full-time administrative position typically works during business hours at our office either 7am - 4pm or 8am - 5pm with a 1 hour lunch and two paid 15 minute breaks. Some after-hours and weekend customer service work is available with an additional incentive for working a rotating on call schedule.

Salary : $18 - $22