What are the responsibilities and job description for the Customer Service Specialist (Entry Level) position at A&D Mortgage?
A&D Mortgage is a Florida-based Nationwide Mortgage Lender providing successful residential and commercial loans for over 20 years.
With a team of 200 employees across the United States, we represent our A service in 40 states.
We are seeking Junior Servicing Specialist.
Overall Responsibility:
Under the supervision of the Loan Servicing Manager, performs a variety of Loan Servicing functions in connection with Commercial, Real Estate and consumer loans including processing the final closing and distribution of paid loans, preparation of payoff demand statements, and maintenance, tracking and review of all pending loan documents and exceptions.
Key Responsibilities:
- Input and verify loan data on all loans.
- Input and verify escrow information, which includes, but is not limited to, PMI, Insurance (hazard, flood, Master (Condo/Association)), and taxes (county, city, mud, school, etc).
- Verify escrow payment information by running a trail escrow analysis.
- Verify flood certificate information.
- Input and verify Legal Descriptions.
- Check adjustable-rate mortgage (ARMS), and other structured loan types.
- Generate and upload loan documents in the system.
- Perform research and follow-up on outstanding problems.
- Cross train in all loan boarding tasks.
- Perform additional duties as assigned
- Sound judgement, problem solving and decision-making skills
- Demonstrated advanced communication skills (oral and written)
- Possess strong personal computer skills including experience in Microsoft Windows, Excel, Word, and Outlook.
WE OFFER
- PTO/Sick Days
- Comprehensive medical, dental, vision benefits
- Paid volunteer hours
- Life Insurance, Short-term Disability, and Long term Disability
- Health Savings Account
- 401k
- Paid training and career development
- Onsite fitness center for employees
- Gourmet cafeteria with affordable homemade breakfast and lunch
- Healthy grab and go snacks
- Career Growth: As part of a growing and evolving company, you will have ample opportunities to develop your career, take on new challenges, and make a significant impact.
- Work-Life Balance
- Inclusive Culture: We are committed to fostering a diverse and inclusive workplace where all employees feel valued and empowered. We celebrate unique perspectives and believe diversity drives innovation.
- Cutting-Edge Technology: Access state-of-the-art learning tools and technologies to enhance your own professional development and that of the entire organization.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.