What are the responsibilities and job description for the VIP Support Technician (Mac & Windows) position at Jobs via Dice?
Description
Job Summary :
Our client is looking for an Executive / VIP Desktop Support Technician to provide day-to-day process and technical support to Political Appointees, Executives, and their Administrative Assistants. This role requires a very high level of technical proficiency and requires an individual with executive presence and strong communication skills. The team member must quickly and effectively diagnose and resolve issues related to PCs/ Laptops, mobile devices (iPhones, iPads, 2-in-1 laptops), software application, telecommunication issues and local network issues. The team member will perform general IT maintenance tasks and resolve moderate complex problems immediately; if needed, more complex IT issues will be escalated to a higher level of support. As needed, the team member will also recommend hardware and software solutions, including new product acquisitions and upgrades. He/she may conduct training programs designed to educate organization's computer users about basic and specialized applications. The work is performed in a Microsoft Windows environment. The successful candidate will possess exceptional communication skills and possess the ability to meet aggressive timelines in a very fast-paced environment. Must have strong customer service skills and be able to multitask between hardware and software solutions. We are looking for exceptional organization skills, scheduling, and the ability to coordinate with different teams for a solution. Strong skills with imaging machines and troubleshooting during the image process are a plus. This position is located in Washington, DC at the Department of Transportation Headquarters' Building.
Responsibilities:
Provide VIP Support Services for users identified as VIP at DOT and within the OA including the Secretary (S1), Deputy Secretary (S2) of Transportation staff or any Political Appointee designated by the Associate CIO for Shared Services.
Provide support in remote locations upon approval from the Federal Task manager.
Serve as the communication team to the S1/S2 or other non-career staff as required by the ITSS management to keep the VIP staff fully informed of user impacting changes to the environment.
The team member will perform the following:
Customer service and interaction
Advanced troubleshooting and resolution
Create, update, and resolve documentation related to support tickets in the ServiceNow ticketing system
Imaging new machines
Deployment of new machines
New software installation
Qualifications
Must have a minimum of 7 years of experience providing desk side support, specializing in troubleshooting complex and advanced end-user issues with hardware and software.
Must possess a High School Diploma. Degree may be substituted with 4 additional years of related experience.
Candidate must have the ability to obtain a public trust
Must have extensive knowledge of Microsoft Windows Operating System and Microsoft Office tools.
Familiarity with Service Now
Ability to work in a fast-paced environment
ServiceNow Asset and Incident Module (user-based knowledge)
Bomgar
MAC Troubleshooting
Experience with troubleshooting and resolving MacBook Pro IOS issues.
Experience with ServiceNow ticketing system.
Outage Awareness/Management experience
Customer service and communication skills
Troubleshooting Microsoft Windows 10 (mid-level)
Installation and configuration of new machines in a Windows environment (mid-level)
Smart cards / PIV cards (general knowledge)
Experience with Office 365, VPN, Active Directory
Provide Remote Tool Support
Conference Room / VTC Setups
Wireless Troubleshooting/iPhones and iPads
The successful candidate will possess exceptional communication skills and possess the ability to meet aggressive timelines in a very fast-paced environment.
Must have strong customer service skills and be able to multitask between hardware and software solutions.
We are looking for exceptional organization skills, scheduling, and the ability to document processes.
Strong skills with imaging machines and troubleshooting during the image process are a plus.
Skills
Desktop, Windows, macOS, MacBook, Troubleshooting, Imaging, Windows 10, Office 365, Microsoft outlook, Mac, service desk, Active directory, Customer service, Hardware, Deployment, O365, Ticketing system, Printers, ServiceNow, Hardware support, Microsoft office, Phone support, Hardware/software, MS teams, SCCM, iOS, Printer support, Mobile device, Technical support, Hardware troubleshooting, zoom
We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected
Classification. Eligibility Requirements Apply To Some Benefits
and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following:
The pay range for this position is $42.33 - $56.50/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Washington,D.C..
Application Deadline
This position is anticipated to close on Oct 18, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Job Summary :
Our client is looking for an Executive / VIP Desktop Support Technician to provide day-to-day process and technical support to Political Appointees, Executives, and their Administrative Assistants. This role requires a very high level of technical proficiency and requires an individual with executive presence and strong communication skills. The team member must quickly and effectively diagnose and resolve issues related to PCs/ Laptops, mobile devices (iPhones, iPads, 2-in-1 laptops), software application, telecommunication issues and local network issues. The team member will perform general IT maintenance tasks and resolve moderate complex problems immediately; if needed, more complex IT issues will be escalated to a higher level of support. As needed, the team member will also recommend hardware and software solutions, including new product acquisitions and upgrades. He/she may conduct training programs designed to educate organization's computer users about basic and specialized applications. The work is performed in a Microsoft Windows environment. The successful candidate will possess exceptional communication skills and possess the ability to meet aggressive timelines in a very fast-paced environment. Must have strong customer service skills and be able to multitask between hardware and software solutions. We are looking for exceptional organization skills, scheduling, and the ability to coordinate with different teams for a solution. Strong skills with imaging machines and troubleshooting during the image process are a plus. This position is located in Washington, DC at the Department of Transportation Headquarters' Building.
Responsibilities:
Provide VIP Support Services for users identified as VIP at DOT and within the OA including the Secretary (S1), Deputy Secretary (S2) of Transportation staff or any Political Appointee designated by the Associate CIO for Shared Services.
Provide support in remote locations upon approval from the Federal Task manager.
Serve as the communication team to the S1/S2 or other non-career staff as required by the ITSS management to keep the VIP staff fully informed of user impacting changes to the environment.
The team member will perform the following:
Customer service and interaction
Advanced troubleshooting and resolution
Create, update, and resolve documentation related to support tickets in the ServiceNow ticketing system
Imaging new machines
Deployment of new machines
New software installation
Qualifications
Must have a minimum of 7 years of experience providing desk side support, specializing in troubleshooting complex and advanced end-user issues with hardware and software.
Must possess a High School Diploma. Degree may be substituted with 4 additional years of related experience.
Candidate must have the ability to obtain a public trust
Must have extensive knowledge of Microsoft Windows Operating System and Microsoft Office tools.
Familiarity with Service Now
Ability to work in a fast-paced environment
ServiceNow Asset and Incident Module (user-based knowledge)
Bomgar
MAC Troubleshooting
Experience with troubleshooting and resolving MacBook Pro IOS issues.
Experience with ServiceNow ticketing system.
Outage Awareness/Management experience
Customer service and communication skills
Troubleshooting Microsoft Windows 10 (mid-level)
Installation and configuration of new machines in a Windows environment (mid-level)
Smart cards / PIV cards (general knowledge)
Experience with Office 365, VPN, Active Directory
Provide Remote Tool Support
Conference Room / VTC Setups
Wireless Troubleshooting/iPhones and iPads
The successful candidate will possess exceptional communication skills and possess the ability to meet aggressive timelines in a very fast-paced environment.
Must have strong customer service skills and be able to multitask between hardware and software solutions.
We are looking for exceptional organization skills, scheduling, and the ability to document processes.
Strong skills with imaging machines and troubleshooting during the image process are a plus.
Skills
Desktop, Windows, macOS, MacBook, Troubleshooting, Imaging, Windows 10, Office 365, Microsoft outlook, Mac, service desk, Active directory, Customer service, Hardware, Deployment, O365, Ticketing system, Printers, ServiceNow, Hardware support, Microsoft office, Phone support, Hardware/software, MS teams, SCCM, iOS, Printer support, Mobile device, Technical support, Hardware troubleshooting, zoom
We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected
Classification. Eligibility Requirements Apply To Some Benefits
and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following:
- Medical, dental & vision
- 401(k)/Roth
- Insurance (Basic/Supplemental Life & AD&D)
- Short and long-term disability
- Health and Dependent Care Spending Accounts (HAS & DCFSA)
- Transportation benefits
- Employee Assistance Program
- Time off/Leave (PTO, Vacation, or Sick Leave)
The pay range for this position is $42.33 - $56.50/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Washington,D.C..
Application Deadline
This position is anticipated to close on Oct 18, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $42 - $57
