What are the responsibilities and job description for the VIP Executive Support Technician position at NuAxis Innovations?
We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.
Technology is our Passion. People are our Purpose.
We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it’s a state of mind.
We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated VIP Executive Support Technician for a full-timeposition.
Job Overview:
The VIP Executive Support Technician will provide high-level technical assistance to senior executives, Critical Infrastructure Personnel (CIPs), and administrative staff. This role ensures seamless access to IT systems and timely support for executive communications, hardware, and software needs.
Responsibilities:
Our Profile:
We are an IT company with a unique mission—to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More.
NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!
#NAI #DICE
Technology is our Passion. People are our Purpose.
We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it’s a state of mind.
We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated VIP Executive Support Technician for a full-timeposition.
Job Overview:
The VIP Executive Support Technician will provide high-level technical assistance to senior executives, Critical Infrastructure Personnel (CIPs), and administrative staff. This role ensures seamless access to IT systems and timely support for executive communications, hardware, and software needs.
Responsibilities:
- Provide white-glove support for executive-level personnel, both onsite and remotely.
- Support Executive/VIP systems: laptops, iPhones, iPads, conference room tech, and remote communication tools.
- Install, configure, maintain, and troubleshoot IT and AV equipment.
- Provide end-user training and maintain clear documentation.
- Maintain service and asset logs; manage ticket resolution and escalations.
- Support after-hours on a rotating basis.
- Bachelor's degree 2 years of experience, OR high school diploma 6 years of IT support experience.
- Proficient with Windows 10, Active Directory, Microsoft Office Suite, and MDM tools (MaaS360/Azure).
- Experience with laptops, mobile devices, and enterprise hardware.
- Excellent interpersonal skills and executive presence.
- Dell Certification (via FERC Dell TechDirect).
- HDI-DAST (must obtain within 3 months of hire).
Our Profile:
We are an IT company with a unique mission—to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More.
NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!
#NAI #DICE