Senior Network Operations - W2

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Anveta Inc, is seeking the following. Apply via Dice today!

Senior Network Operations Lead

Introduction:

As a Senior Network Operations Lead in Enterprise Networking & Security, you will focus on Juniper Mist, Zscaler, and Forti Manager. This role requires strong NOC experience and proven leadership in managing L1/L2 teams. You will work onsite at Grand Rapids on Mon, Tue, and Wed, 8-5 PM, collaborating with the team to ensure network reliability and operational readiness.

Responsibilities:

• Lead day-to-day NOC operations and provide technical direction to L1/L2 engineers.
• Serve as a senior escalation point for complex network issues.
• Oversee response to network alerts, hardware issues, performance problems, and service interruptions.
• Lead and coordinate P1/P2 bridge calls, including troubleshooting direction and communication.
• Perform root cause analysis for recurring network issues and recommend preventive actions.
• Improve monitoring, incident response, documentation, and escalation processes.
• Develop and maintain SOPs, runbooks, incident reports, and operational standards.
• Collaborate with network engineering, infrastructure, security, cloud, and application teams.
• Support continuous improvement of network reliability, visibility, and operational readiness.
  
  

Requirements:

Required Skills:

• Extensive experience in network operations, network engineering, or NOC leadership.
• Proven ability to lead or mentor L1/L2 NOC engineers.
• Strong troubleshooting experience across routing, switching, wireless, firewall, VPN, and network performance issues.
• Experience leading incident response and coordinating technical teams during high-priority outages.
• Ability to document issues clearly, create SOPs, and improve operational processes.
• Strong written and verbal communication skills.
• Ability to work hybrid onsite 3 days per week.
  
  

Preferred Skills:

• Bachelor''s degree in Computer Science, Computer Engineering, Information Technology, or related field.
• Certifications such as CCNA, CCNP, JNCIA, JNCIS, Palo Alto, CISSP, or similar.
• Experience with enterprise-scale environments.
• Experience supporting data center, SD-WAN, cloud networking, or network security operations.