What are the responsibilities and job description for the Senior Network Operations Lead - W2 position at Cyma Systems Inc?
Job Title: Senior Network Operations Lead Enterprise Networking & Security
Location: Grand Rapids, MI (Onsite)
Duration: Long Term
Job Summary
We are seeking a Senior Network Operations Lead to support and lead enterprise network operations across security, routing, switching, wireless, SD-WAN, cloud networking, and data center environments. This is a hands-on leadership role ideal for a Senior Network Engineer or NOC Lead with strong troubleshooting and incident management experience.
Responsibilities
Lead day-to-day NOC operations and mentor L1/L2 engineers
Act as senior escalation point for complex network issues
Manage P1/P2 incident bridge calls and coordinate troubleshooting efforts
Perform root cause analysis and implement preventive solutions
Improve monitoring, incident response, escalation processes, and documentation
Create and maintain SOPs, runbooks, and operational standards
Collaborate with infrastructure, cloud, security, and engineering teams
Support continuous improvement of network reliability and performance
Required Skills
Palo Alto & Juniper SRX Firewalls
Juniper Mist Wireless & Authentication
Cisco/Juniper Switching
SD-WAN
L3 Routing (BGP preferred)
Data Center Switching
VPNs, Monitoring Tools & Network Troubleshooting
Load Balancing (F5 preferred)
Cloud Networking (Azure or Google Cloud Platform preferred)
ACI / VXLAN Fabrics preferred
Required Qualifications
Extensive experience in Network Operations / NOC Leadership
Strong troubleshooting across routing, switching, wireless, VPN, and firewalls
Experience leading incident response during critical outages
Ability to mentor junior engineers and improve operational processes
Strong communication and documentation skills
Ability to work onsite 3 days/week in Grand Rapids, MI
Preferred Qualifications
Bachelor s Degree in IT, CS, or related field
Certifications: CCNA, CCNP, JNCIA, JNCIS, Palo Alto, CISSP, etc.
Experience in enterprise-scale network environments
Salary : $60