SENIOR, LEARNING & EVENT TECHNOLOGY SPECIALIST

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Job Description :

Title : Senior LETS Specialist (AV/IT Field Engineering)

Location: Brookline, MA (Onsite)

Duration: Fulltime

We are seeking a motivated Senior LETS Specialist to join our AV/IT field engineering team. This hands-on role involves installing, configuring, and troubleshooting AV/IT systems, providing advanced support, and contributing as a subject matter expert on projects. You will also evaluate new technologies and collaborate with vendors, contractors, and cross-functional teams.

Technical Qualifications:

• Crestron programming, troubleshooting, Simple, HTML5
• DSP Biamp Configuration
• Dante Configuration & Setup
• Audio Commissioning
• AVoIP (Quality of Service)
• Virtual Control - VC4 (Programming, Loading, Setup, Linux)
• Install/Configure - Zoom/Teams Rooms
• AV Networking
• Cable Termination
• RS-232
• Familiarity with enterprise management software (e.g., Crestron XIO or Fusion)
• Working knowledge of digital signage solutions (e.g., Appspace)
• Experience with ticketing systems (e.g., ServiceNow)
• Programming or commissioning experience in professional audio/video integration preferred
  
  

Key Skillsets for the Senior LETS Specialist (AV/IT Field Engineering)

Core Technical Skills

• Crestron programming, troubleshooting, SIMPL, HTML5
• Virtual Control (VC‑4): programming, loading, setup, Linux
• DSP configuration (Biamp preferred)
• Dante configuration, routing, and setup
• Audio commissioning and sound reinforcement
• AVoIP systems, including QoS configuration
• AV networking fundamentals
• Cable termination and infrastructure work
• RS‑232 device control
• Lecture capture systems (Echo360 strongly preferred)
• Video streaming technologies & protocols (RTP, RTSP, HLS, RTMP, MPEG‑DASH, UDP)
• Video codecs (H.264, MPEG2, VP8, ProRes)
• Digital signage platforms (Appspace, Visix)
• Enterprise AV management (Crestron XIO, Fusion)
• Zoom Rooms and Microsoft Teams Rooms installation/configuration
• Media control systems (Crestron, Extron, AMX)
• Matrix switchers, audio/video routing hardware
• Programming/scripting (Perl, PowerShell, Bash, regex)
• Database familiarity (Oracle, MS SQL Server, MySQL)
• Windows and macOS hardware/software support
• Web content management (WordPress)
• Media management systems (Kaltura)
• Remote support tools (Bomgar)
• Networking fundamentals: TCP/IP, LAN/WLAN, HTTP, HTTPS, SMTP, FTP
• Identity/authentication familiarity: LDAP, CAS, Shibboleth
  
  

Key Vendors, Platforms & Ecosystems

• Crestron (control systems, VC‑4, XIO, Fusion)
• Extron (control, switching, AV hardware)
• AMX (control systems)
• Biamp (DSP)
• Audinate (Dante)
• Zoom (Zoom Rooms)
• Microsoft (Teams Rooms, Windows, SQL Server)
• Appspace / Visix (digital signage)
• Echo360 (lecture capture)
• Kaltura (media management)
• Bomgar (remote support)
• ServiceNow (ticketing)
• Oracle / MySQL (databases)