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Position: Nice CXOne Tech Architect
Location: Charlotte, NC
Job Description:
We are seeking a highly experienced NICE CXone Technical Architect to lead the technical architecture design and governance of cloud contact center solutions on the NICE CXone platform with 12-15 years of experience This role is responsible for defining scalable secure and highperformance architectures across voice and digital channels leading complex integrations and providing technical direction across multiple programs and teams
Key Responsibilities
Mandatory Skills : NICE CXone
Hi,
Hope you are doing well.
Position: Nice CXOne Tech Architect
Location: Charlotte, NC
Job Description:
We are seeking a highly experienced NICE CXone Technical Architect to lead the technical architecture design and governance of cloud contact center solutions on the NICE CXone platform with 12-15 years of experience This role is responsible for defining scalable secure and highperformance architectures across voice and digital channels leading complex integrations and providing technical direction across multiple programs and teams
Key Responsibilities
- Define endtoend technical architecture for NICE CXone implementations
- Design scalable and resilient solutions for IVR and call routing Omnichannel
- Create architecture diagrams technical blueprints and design documents
- Establish CXone technical standards best practices and reusable patterns
- Provide deep technical expertise in CXone Studio scripting ACD configuration IVR
- Review and approve complex Studio scripts and routing logic
- Design and govern integrations between NICE CXone and enterprise systems Like CRM Order case management 3rd party API
- Architect screen pops data dips agent assist and realtime data exchange
- Ensure solutions comply with enterprise security privacy and regulatory standards
- Design high availability failover and disaster recovery strategies
- Review telephony and SIP architectures for reliability and performance
- Collaborate with crossfunctional teams developers business analysts project managers
- Create technical documentation diagrams and handoff materials
- Stay updated on Nice best practices and new features
- Provide technical leadership and mentorship to developmentsupport teams
- Expertlevel knowledge of NICE CXone architecture and core components
- Strong experience with IVR call routing and omnichannel design
- Handson experience with IVA NLU and conversational AI solutions
- Strong understanding of REST APIs system integrations and data flows
- Solid knowledge of contact center concepts SIP telephony KPIs call flows
- Experience with analytics reporting and CX optimization
- Proven experience designing largescale enterprise contact center solutions
- Strong documentation presentation and stakeholder communication skills
- Ability to guide teams make architectural decisions and manage technical risks
- NICE CXone Architect or Advanced certifications
- Experience with cloud contact center migrations
- Experience in global or multiregion contact center deployments
Mandatory Skills : NICE CXone