What are the responsibilities and job description for the Technical Lead - Nice CXone, IVR, Call Flow Design, dashboards position at Smart IT Frame LLC?
Job Title: Technical Lead - Nice CXone, IVR, Call Flow Design, dashboards
Location: Charlotte, NC (Remote)
Employment Type: 3 months contract
About Smart IT Frame:
At Smart IT Frame, we connect top talent with leading organizations across the USA. With over a decade of staffing excellence, we specialize in IT, healthcare, and professional roles, empowering both clients and candidates to grow together.
Overview:
We are seeking a highly skilled NICE CXone Technical Lead to design implement and lead contact center solutions on the NICE CXone platform
Required Skills
- Proven experience leading technical teams or acting as a technical owner
- Strong problemsolving and analytical skills
- Strong handson experience with NICE CXone Studio ACD IVR Omnichannel
- Experience with IVA NLU speech recognition and bot integrations
- Proficiency in REST APIs JSON and system integrations
- Experience with CRM integrations Salesforce preferred
- Knowledge of SIP telephony concepts call routing and contact center KPIs
- Experience with reporting analytics and performance tuning
- Working expertise in Satmetrix integration
Preferred Skills
- NICE CXone certifications
- Experience in global or multiregion contact center deployments
- Experience in cloud contact center migration projects
Mandatory Skills: NICE CXone