What are the responsibilities and job description for the Network engineer position at Jobs via Dice?
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- Provide support for IT systems, including: o Windows 11 environments and Dell laptops. o Cisco Meraki infrastructure (basic troubleshooting of switches, wireless access points, etc.). o Microsoft 365 services: Teams, SharePoint, Exchange Online, and Intune MDM. o iOS device setup and management using Apple Business Manager.
- Assist with monitoring IT systems and escalating issues to support or senior team members as needed.
- Support ticket resolution through Zendesk or similar platforms, ensuring timely responses and accurate documentation.
- Help maintain IT documentation, Standard Operating Procedures (SOPs), and knowledge base articles.
- Perform basic asset management and inventory tracking.
- Promote security best practices and assist with endpoint management.
- Participate in training opportunities to develop technical skills and knowledge.