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Mid-Level IT Support Engineer

Jobs via Dice
Portland, OR Full Time
POSTED ON 9/30/2025
AVAILABLE BEFORE 10/29/2025
Dice is the leading career destination for tech experts at every stage of their careers. Our client, Learn Beyond Consulting LLC, is seeking the following. Apply via Dice today!

Role: Mid-Level IT Support Engineer

Location: Portland, OR (Onsite No remote option)

Duration: Long-term

Key Responsibilities:

  • Provide end-user support for desktops, laptops, tablets, and mobile devices
  • AV/conference setup troubleshooting and VIP-level support
  • Handle IMAC, hardware replacement, and printer troubleshooting
  • Device imaging, configuration, and inventory management
  • Support onboarding/offboarding with IT/HR/Security
  • Document SOPs and resolutions in ServiceNow

Required Skills:

  • 6 8 years of IT Support/End-User Support experience
  • Strong knowledge of endpoint devices, peripherals, and ServiceNow
  • Familiarity with ProxyPro, Microsoft Entra Self-Service
  • Basic networking troubleshooting
  • ITIL awareness and strong customer-first approach
  • CompTIA A (or equivalent) certification required

Nice to Have:

  • Experience with VIP support
  • Exposure to enterprise IT workflows

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