What are the responsibilities and job description for the Mid Level Onsite IT Support Engineer position at Litmus7?
Responsibilities
- Perform end-user support for desktops, laptops, tablets, mobile devices
- Deliver AV support and urgent troubleshooting for conference setups
- Provide VIP-level support and ensure prioritized resolution
- Execute IMAC, hardware replacements, printer troubleshooting
- Carry out depot tasks, device imaging, configuration, and inventory handoff
- Support onboarding/offboarding workflows with IT, HR, and Security
- Document processes, SOPs, and ticket resolutions in ServiceNow