What are the responsibilities and job description for the Major Incident Manager position at Jobs via Dice?
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- Must will to work onsite
- Lead major incident management for high-severity outages, driving resolution across cross-functional teams and ensuring minimal business impact.
- Apply expertise in SRE, operations engineering, and reliability architecture to improve platform stability, governance, and operational standards.
- Work on automation & observability, including monitoring, alerting, and auto-remediation to enhance incident response efficiency.
- Hands-on with tools like ELK (Elastic Stack), Grafana, AppDynamics, and COP, including scripting, auto-executing queries, and attaching logs/metrics/traces to incidents.
- Enhance alert intelligence by analyzing metrics deviations, log patterns, anomaly trends, and clearly communicate updates to stakeholders and leadership