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Title:
# of Openings: 1
Location: New York, NY, United States - Onsite 5 days per week
Description:
We are seeking a Call Center Level 2 SharePoint Developer
Responsibilities:
Title:
# of Openings: 1
Location: New York, NY, United States - Onsite 5 days per week
Description:
We are seeking a Call Center Level 2 SharePoint Developer
Responsibilities:
- Site design, structure, and user experience
- Designs, builds, and maintains the SharePoint intranet and knowledge base PowerApps information architecture, navigation, and page structure.
- Facilitates stakeholder review cycles and incorporates feedback to improve usability and adoption.
- Maintains an inventory of pages and sections.
- Content management and readiness coordination
- Coordinates content intake and population across contributors.
- Ensures content is organized, findable, and formatted for efficient use during live calls.
- Tracks and resolves content dependencies and review bottlenecks in partnership with content owners.
- Requirements definition for the SharePoint intranet and knowledge base PowerApps
- Translates call center operational needs into requirements for navigation, search behavior, and day-to-day usability.
- Defines and documents expectations for connected tooling (for example, Power Apps components), including performance, user volume, accessibility, and availability.
- Recommends and supports design decisions that reduce navigation friction and improve findability across support levels.
- Stakeholder management, handoffs, and dependency tracking
- Coordinates sequencing of work and handoffs across technical partners and internal stakeholders.
- Supports phased migration planning to reduce duplication and clarify where different support-level knowledge should live over time.
- Access controls, permissions, and operational readiness
- Defines role-based access and editing permissions, including admin, editor, and read-only tiers.
- Identifies, escalates, and supports resolution of SharePoint permissions and access issues.
- Progress communication and documentation
- Produces walkthrough materials and recordings to support review and onboarding.
- Maintains clear meeting documentation, action items, and status updates to keep partners aligned and delivery predictable.
- Bachelor''s Degree.
- 6 years of relevant experience.
- An equivalent combination of advanced education, training, and experience will be considered.
- Position 100% onsite