Sr. SharePoint Developer - Level 2 (Call Center)

Description

Development and advancement of the Call Center Level 2 SharePoint intranet and knowledge base PowerApps by designing and maintaining the site structure, coordinating requirements and timelines with partners, and organizing content and permissions. Ensures Level 2 staff can quickly access accurate, current, searchable knowledge and supporting scripts while handling calls.

Duties

• Content management and readiness coordination.
• Coordinates content intake and population across contributors.
• Ensures content is organized, findable, and formatted for efficient use during live calls.
• Tracks and resolves content dependencies and review bottlenecks in partnership with content owners.
• Requirements definition for the SharePoint intranet and knowledge base PowerApps.
• Translates call center operational needs into requirements for navigation, search behavior, and day-to-day usability.
• Defines and documents expectations for connected tooling (for example, Power Apps components), including performance, user volume, accessibility, and availability.
• Recommends and supports design decisions that reduce navigation friction and improve findability across support levels.
• Stakeholder management, handoffs, and dependency tracking.
• Coordinates sequencing of work and handoffs across technical partners and internal stakeholders.
• Supports phased migration planning to reduce duplication and clarify where different support-level knowledge should live over time.
• Access controls, permissions, and operational readiness.
• Defines role-based access and editing permissions, including admin, editor, and read-only tiers.
• Identifies, escalates, and supports resolution of SharePoint permissions and access issues.
• Progress communication and documentation.
• Produces walkthrough materials and recordings to support review and onboarding.
• Maintains clear meeting documentation, action items, and status updates to keep partners aligned and delivery predictable.
  

Mandatory Requirements

• Experience (10 Years)
  
  

Requirements

• This is an 100% Onsite.
• Bachelor's Degree.
• 6 years of relevant experience.
• An equivalent combination of advanced education, training, and experience will be considered.
• Designs, builds, and maintains the SharePoint intranet and knowledge base PowerApps information architecture, navigation, and page structure.
• Facilitates stakeholder review cycles and incorporates feedback to improve usability and adoption.
• Maintains an inventory of pages and sections.
  
  

Thank you,

Katta Dasharatham

Recruiting Team Lead

Sligo Software Solutions Inc.

dasharatham.katta@sligosoft.com

www.sligosoft.com

Direct: (518) 818-6239

Office: (518) 444 0459 x 116

Fax : (518) 444 0457

https://www.linkedin.com/in/dasharatham/

**Due to my back-to-back calls, there are times when I might miss your calls. Email is the best way to reach me**