What are the responsibilities and job description for the L2 Help Desk Support Engineer position at Jobs via Dice?
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Description
We are looking for an experienced L2 Help Desk Support Engineer to join our team in King of Prussia, Pennsylvania. In this Contract to permanent role, you will provide direct technical support to end users, addressing hardware, software, and peripheral issues while ensuring a seamless customer experience. The position offers an excellent opportunity to work in the dynamic insurance industry, contributing to problem resolution and system optimization.
Responsibilities:
Deliver prompt and detail-oriented technical support to on-site and remote employees, ensuring issues are resolved efficiently.
Manage and prioritize incoming service tickets, adapting to changing priorities as needed.
Diagnose and resolve technical problems related to hardware, software, and network systems.
Administer and troubleshoot Active Directory, Office 365, Intune, and other enterprise tools.
Collaborate with internal and external resources to address complex incidents and provide timely solutions.
Communicate updates and resolutions to users regarding open service requests.
Document issues and resolutions thoroughly to contribute to the development of a comprehensive knowledge base.
Perform network troubleshooting to identify and resolve connectivity issues.
Advocate for expedited resolution of critical issues, ensuring minimal disruption to operations.
Work with major hardware platforms such as Dell, Lenovo, and HP to provide effective support.
Requirements
Proven experience in Active Directory administration and troubleshooting.
Proficiency in using and supporting Microsoft Windows 10 and Office 365.
Strong understanding of basic troubleshooting techniques for hardware and software.
Familiarity with network troubleshooting concepts and practices.
Certifications such as CompTIA A , Network , or equivalent are highly desirable.
Experience working with service desk ticketing systems like Jira.
Ability to manage and resolve technical issues independently or escalate when necessary.
Excellent communication skills, with the ability to explain technical concepts to non-technical users.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.
Description
We are looking for an experienced L2 Help Desk Support Engineer to join our team in King of Prussia, Pennsylvania. In this Contract to permanent role, you will provide direct technical support to end users, addressing hardware, software, and peripheral issues while ensuring a seamless customer experience. The position offers an excellent opportunity to work in the dynamic insurance industry, contributing to problem resolution and system optimization.
Responsibilities:
Deliver prompt and detail-oriented technical support to on-site and remote employees, ensuring issues are resolved efficiently.
Manage and prioritize incoming service tickets, adapting to changing priorities as needed.
Diagnose and resolve technical problems related to hardware, software, and network systems.
Administer and troubleshoot Active Directory, Office 365, Intune, and other enterprise tools.
Collaborate with internal and external resources to address complex incidents and provide timely solutions.
Communicate updates and resolutions to users regarding open service requests.
Document issues and resolutions thoroughly to contribute to the development of a comprehensive knowledge base.
Perform network troubleshooting to identify and resolve connectivity issues.
Advocate for expedited resolution of critical issues, ensuring minimal disruption to operations.
Work with major hardware platforms such as Dell, Lenovo, and HP to provide effective support.
Requirements
Proven experience in Active Directory administration and troubleshooting.
Proficiency in using and supporting Microsoft Windows 10 and Office 365.
Strong understanding of basic troubleshooting techniques for hardware and software.
Familiarity with network troubleshooting concepts and practices.
Certifications such as CompTIA A , Network , or equivalent are highly desirable.
Experience working with service desk ticketing systems like Jira.
Ability to manage and resolve technical issues independently or escalate when necessary.
Excellent communication skills, with the ability to explain technical concepts to non-technical users.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.