L2 Data Center Technician

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• Diagnose and troubleshoot server issues to identify and isolate root causes with help of remote network or sys admins.
• Coordinate procurement of replacement components, install the parts, and manage return shipment of defective hardware to the respective vendors.
• Perform server firmware upgrades to ensure systems are running on the latest approved versions.
• Configure server IP addresses and default access credentials in accordance with standard procedures.
• Collaborate with network administrators to resolve server-related issues, including cable replacement or re-routing, optics replacement on server and switch ports, and installation of upgraded hardware components.
• Temporarily rack, stack, and cable servers or switches to enable remote access by network administrators for configuration and validation activities.
• Provide hands-on support to network administrators for ad hoc requests involving servers or network switches.
• Perform cabling of the server/network device in accordance with approved wiring diagrams and coordinate with network administrators to validate connectivity and operational readiness.
  
  

Conduct physical inspections as requested or audits of servers, components

Overview

• Data Center Operations
  
  

Perform rack & stack of servers, network devices, and storage equipment

Handle cabling (fiber & copper) including labeling and cable management

Support installation, relocation, and decommissioning of hardware

• Hardware & Inventory Management
  
  

Receive and verify hardware shipments against purchase orders / delivery notes

Perform physical inspection of equipment for damages upon arrival

Maintain accurate inventory records (asset tagging, tracking, updates)

Manage spares inventory and ensure availability of critical components

Coordinate hardware returns (RMA), dispatch, and logistics tracking

Ensure proper storage, labeling, and documentation of all assets

• Incident & Request Handling
  
  

Provide L1 support for incidents and service requests via ticketing tools (e.g., ServiceNow)

Perform basic troubleshooting (L1 triage) for:

Server hardware issues

Network connectivity (Layer 1 checks)

Escalate issues to L2/L3 teams with proper logs and updates

• Remote Hands Support
  
  

Act as hands & eyes support for remote engineers

Execute tasks such as:

Cable reseating

Power cycling devices

Console access setup

Basic hardware replacement (as guided)

• Monitoring & Reporting
  
  

Monitor alerts from DC tools / dashboards

Update tickets with accurate troubleshooting steps and status

Maintain documentation, asset inventory, and audit records

• Compliance & Safety
  
  

Follow data center security and access protocols

Adhere to ESD, safety, and PPE standards

Ensure readiness for audits and compliance checks

Required Skills

Technical Skills

Basic understanding of:

Networking fundamentals (IP, switching, patching)

Server hardware components

Fiber & Ethernet cabling

Familiarity with:

Ticketing tools (ServiceNow or similar)

Basic console tools (SSH, Putty)

Soft Skills

Strong coordination and communication skills

Ability to manage physical inventory and logistics tasks

Comfortable working in a 24×7 shift environment;