L1 Data Center Technician

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What are the top 3 skills required for this role?

• Install Servers and Switches
• Troubleshoot Servers and Switches
• Test Servers and Switches
  
  

Overview:

• 1-2 years of experience. Move servers and switches to the required destination for installation.
• Inspect servers and switches to make sure that they are not damaged in any way.
• Smoke test servers to ensure that the server is functioning as intended.
• Install servers and switches, and cable them according to the provided wire map.
• Make sure that all cables are bundled neatly and in accordance with client standards.
• Double-check with network admins to make sure everything is cabled correctly, and all connections are up.
• Install additional components needed (NIC, Drive, Memory)
• Assist in unboxing and prepping servers as needed
• Auditing of servers and consumables
  
  

Job Description/ Responsibilities:

• Data Center Operations
• Perform rack & stack of servers, network devices, and storage equipment
• Handle cabling (fiber & copper), including labeling and cable management
• Support installation, relocation, and decommissioning of hardware
• Hardware & Inventory Management
• Receive and verify hardware shipments against purchase orders/delivery notes
• Perform a physical inspection of the equipment for damage upon arrival
• Maintain accurate inventory records (asset tagging, tracking, updates)
• Manage spares inventory and ensure availability of critical components
• Coordinate hardware returns (RMA), dispatch, and logistics tracking
• Ensure proper storage, labeling, and documentation of all assets
• Incident & Request Handling
• Provide L1 support for incidents and service requests via ticketing tools (e.g., ServiceNow)
• Perform basic troubleshooting (L1 triage) for:
• Server hardware issues
• Network connectivity (Layer 1 checks)
• Escalate issues to L2/L3 teams with proper logs and updates
• Remote Hands Support
• Act as hands & eyes support for remote engineers
• Execute tasks such as:
  
  

○ Cable reseating

○ Power cycling devices

○ Console access setup

○ Basic hardware replacement (as guided)

• Monitoring & Reporting
• Monitor alerts from DC tools/dashboards
• Update tickets with accurate troubleshooting steps and status
• Maintain documentation, asset inventory, and audit records
• Compliance & Safety
• Follow data center security and access protocols
• Adhere to ESD, safety, and PPE standards
• Ensure readiness for audits and compliance checks
  
  

Required Skills:

Basic understanding of:

• Networking fundamentals (IP, switching, patching)
• Server hardware components
• Fiber & Ethernet cabling
• Familiarity with:
• Ticketing tools (ServiceNow or similar)
• Basic console tools (SSH, Putty)
  
  

Soft Skills:

• Strong coordination and communication skills
• Ability to manage physical inventory and logistics tasks
• Comfortable working in a 24×7 shift environment;
• Attention to detail and documentation accuracy