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Location
Las Vegas, NV, United States
Work environment
In-person
Job Description
Company is helping an on-demand, autonomous ride-hailing company find a highly motivated and detail-oriented IT Operations Specialist to join its team.
In this role, you'll play a key part in documenting, analyzing, and improving the technical workflows that support live operations.
The ideal candidate combines strong analytical and documentation skills with hands-on experience across systems, networking, and operational environments.
This role is based in the Spring Valley area of Southwest Las Vegas, NV.
Schedule
Workers will begin on a standard day shift (Monday-Friday, 10:00 AM-6:30 PM). The schedule will eventually transition to one of the following designated shifts based on business need:
Experience in an operations center, NOC/SOC, or similar real-time support setting
Familiarity with network monitoring tools, cloud-based diagnostics, or infrastructure automation
Experience interacting with DevOps or Infrastructure teams in a production environment
5 years of experience
Daily tasks
Shadow multiple operations team members to observe day-to-day workflows and system interactions
Document processes, dependencies, bottlenecks, and pain points in current technical operations
Work closely with cross-functional teams to gather data and insights on end-to-end technical workflows
Assist in developing process improvement recommendations and operational documentation
Provide technical feedback and support where appropriate, aligning with operational goals
Communicate findings effectively to both technical and non-technical stakeholders
Required Skills
Strong analytical and documentation skills
Excellent communication and interpersonal skills
Ability to work independently and collaboratively in an on-site, high-security environment - Prior experience in at least two of the following technical domains:
Real-time technical operations
Advanced TCP/IP networking
Cellular networks
AWS cloud computing
Kubernetes
Windows workstation support
Business driver of role
We are seeking a highly motivated and detail-oriented IT Operations Specialist to support our Technical Operations team within a dynamic and fast-paced Fusion Center environment. This role is based on-site in the Spring Valley area of Southwest Las Vegas and is instrumental in capturing, analyzing, and documenting key operational workflows and dependencies.
Interview process
30-minute manager interview 1.5 hour panel interview
Location
Las Vegas, NV, United States
Work environment
In-person
Job Description
Company is helping an on-demand, autonomous ride-hailing company find a highly motivated and detail-oriented IT Operations Specialist to join its team.
In this role, you'll play a key part in documenting, analyzing, and improving the technical workflows that support live operations.
The ideal candidate combines strong analytical and documentation skills with hands-on experience across systems, networking, and operational environments.
This role is based in the Spring Valley area of Southwest Las Vegas, NV.
Schedule
Workers will begin on a standard day shift (Monday-Friday, 10:00 AM-6:30 PM). The schedule will eventually transition to one of the following designated shifts based on business need:
- Monday-Friday, 10:00 AM-6:30 PM
- Wednesday-Sunday, 5:30 PM-2:00 AM
- Sunday-Thursday, 10:00 AM-6:30 PM
- Tuesday-Saturday, 10:00 AM-6:30 PM
- Shadow and document live operational workflows, dependencies, and system interactions.
- Map technical processes and identify bottlenecks or inefficiencies.
- Coordinate with cross-functional teams (Ops, DevOps, Infrastructure, Engineering) to streamline workflows.
- Draft clear process documentation and actionable improvement recommendations.
- Present findings to both technical and non-technical stakeholders.
Experience in an operations center, NOC/SOC, or similar real-time support setting
Familiarity with network monitoring tools, cloud-based diagnostics, or infrastructure automation
Experience interacting with DevOps or Infrastructure teams in a production environment
5 years of experience
Daily tasks
Shadow multiple operations team members to observe day-to-day workflows and system interactions
Document processes, dependencies, bottlenecks, and pain points in current technical operations
Work closely with cross-functional teams to gather data and insights on end-to-end technical workflows
Assist in developing process improvement recommendations and operational documentation
Provide technical feedback and support where appropriate, aligning with operational goals
Communicate findings effectively to both technical and non-technical stakeholders
Required Skills
Strong analytical and documentation skills
Excellent communication and interpersonal skills
Ability to work independently and collaboratively in an on-site, high-security environment - Prior experience in at least two of the following technical domains:
Real-time technical operations
Advanced TCP/IP networking
Cellular networks
AWS cloud computing
Kubernetes
Windows workstation support
Business driver of role
We are seeking a highly motivated and detail-oriented IT Operations Specialist to support our Technical Operations team within a dynamic and fast-paced Fusion Center environment. This role is based on-site in the Spring Valley area of Southwest Las Vegas and is instrumental in capturing, analyzing, and documenting key operational workflows and dependencies.
Interview process
30-minute manager interview 1.5 hour panel interview