What are the responsibilities and job description for the IT Specialist position at ELEVATE OPERATIONS GROUP?
The IT Specialist is responsible for supporting and maintaining the company's technology systems, hardware, and software used in daily operations. This role provides technical support to employees, ensures systems operate efficiently, and assists with managing the company's network, equipment, and business applications that support rental operations, fleet management, and administrative functions. The IT Specialist plays a key role in maintaining reliable technology systems that enable smooth business operations across offices, yards, and field locations.
Essential Functions
- Provide technical support to employees for hardware, software, and system-related issues.
- Troubleshoot and resolve computer, network, and system problems.
- Install, configure, and maintain workstations, laptops, printers, and mobile devices.
- Assist with maintaining company servers, networks, and cloud-based systems.
- Manage user accounts, permissions, and access controls.
- Support email systems, file sharing platforms, and internal business applications.
- Maintain and support network infrastructure including routers, switches, and wireless networks.
- Assist with setup and support of technology in offices, equipment yards, and remote locations.
- Monitor system performance and ensure systems remain operational.
- Provide support for company software such as accounting systems, rental management software, and fleet tracking systems.
- Assist with system updates, upgrades, and troubleshooting.
- Work with vendors and service providers to resolve technical issues.
- Follow company IT security policies and best practices.
- Assist with system backups, updates, and security monitoring.
- Help ensure systems remain protected from cybersecurity threats.
- Maintain documentation of systems, configurations, and support procedures.
- Track technical issues and resolutions through helpdesk or ticketing systems.
- Other job tasks and functions as assigned.
- Associate or Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
- 2-5 years of IT support or systems administration experience.
- Experience supporting business networks and end-user systems.
- Knowledge of Windows operating systems and Microsoft Office environments.
- Experience with network troubleshooting and hardware support.
- Familiarity with cloud services such as Microsoft 365 or similar platforms.
- Understanding of cybersecurity best practices.
Why Join Paragon Pro Rentals?
- Competitive Compensation: Salary based on experience, ensuring your skills and expertise are rewarded.
- Growth Opportunities: Be part of a growing company where your reliability and skills can lead to career advancement.
- Supportive Environment: Work with a dedicated team that values safety, collaboration, and excellence.
- Outstanding Benefits: Enjoy a very competitive benefits package designed to support your health, wellness, and future -
- Medical insurance
- Dental insurance
- Vision insurance
- Short- or long-term disability insurance
- Life insurance
- Health savings accounts
- Employee Assistance Program
About the Company
Paragon Pro Rentals is a premier independent equipment rental and sales company dedicated to serving the construction and industrial sectors. We offer an extensive selection of high-quality equipment, including aerial lifts, construction and industrial forklifts, material handling solutions, utility vehicles, earthmoving machinery, generators, and more, ensuring our clients have the reliable tools they need to excel on every project.
Paragon Pro Rentals is an Equal Opportunity Employer.