What are the responsibilities and job description for the Helpdesk Support position at Jobs via Dice?
Dice is the leading career destination for tech experts at every stage of their careers. Our client, Avanciers LLC, is seeking the following. Apply via Dice today!
Avanciers is seeking a highly skilled Helpdesk Support to join our team for an exciting long-term contract with one of our esteemed clients, based in Arlington, VA. This is a Onsite role.
Helpdesk Support
Arlington VA
Contract
Avanciers is seeking a highly skilled Helpdesk Support to join our team for an exciting long-term contract with one of our esteemed clients, based in Arlington, VA. This is a Onsite role.
Helpdesk Support
Arlington VA
Contract
- Technical Troubleshooting and Support: The role involves providing remote and in-person support for common user issues, including problems with Windows and Mac devices, applications (Office, Google, Five9), email, and network connectivity (DNS, DHCP, Wi-Fi).
- User and Account Management: You will be responsible for provisioning and installing hardware, supporting user accounts across various platforms like Active Directory (AD), Entra, OneLogin, and Google, and resolving issues like login failures or 2-factor authentication problems.
- IT Operations and Logistics: This position requires capability in managing IT logistics, which includes device tracking, inventory management, coordinating equipment delivery, and maintaining clear documentation.
