What are the responsibilities and job description for the Helpdesk Support Specialist position at Jobs via Dice?
job summary:
Experience with reporting tools like Tableau or PowerBI.
Continuous improvement practice - Find opportunities for improvements that drive efficiencies, improve customer experience & reduce risk to production.
location: Merrimack, New Hampshire
job type: Contract
salary: $39 - 40 per hour
work hours: 8am to 5pm
education: Bachelors
responsibilities:
Experience writing SQL queries and using any of the monitoring and alerting tools like Splunk, Dynatrace, DataDog, AWS Cloudwatch.
Good understanding and working knowledge of ITIL framework and ITSM practices.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
Experience with reporting tools like Tableau or PowerBI.
Continuous improvement practice - Find opportunities for improvements that drive efficiencies, improve customer experience & reduce risk to production.
location: Merrimack, New Hampshire
job type: Contract
salary: $39 - 40 per hour
work hours: 8am to 5pm
education: Bachelors
responsibilities:
- Bachelor's degree preferred in Computer Science, Information Systems, or related subject area.
- Experience supporting Asset Management and/or Investment Management Technology platforms and users preferred.
- Outstanding interpersonal skills - both written and verbal. Assumed here is the ability to discern when and how widely to communicate status updates (based upon the details of the incident and the business environment at the time).
- Experience driving major incidents involving multi-functional teams. Develop communications to keep the business and technology teams informed. Participates in root cause identification and problem management discussions.
- Experience with systems administration and managing physical and virtual desktops, active directory services, and cloud hosted services.
- Experience supporting databases, applications, and infrastructure in an AWS Cloud environment.
Experience writing SQL queries and using any of the monitoring and alerting tools like Splunk, Dynatrace, DataDog, AWS Cloudwatch.
Good understanding and working knowledge of ITIL framework and ITSM practices.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
Salary : $39 - $40